Hospitality Associate

The Hospitality Associate is a highly visible, tenant‑facing role responsible for delivering exceptional service and supporting seamless daily operations within a Class A office environment. This position serves as a key point of contact for tenants, visitors, and vendors, ensuring a welcoming experience while supporting front‑desk operations, tenant services, event coordination, facilities oversight, and administrative and financial processes.

The ideal candidate is proactive, detail‑oriented, service‑driven, and comfortable working in a fast‑paced, in‑person environment.

• Provide rotational front desk coverage across two amenity floors.
• Greet tenants and visitors in a professional and welcoming manner.
• Respond promptly to tenant inquiries via phone, email, and in person.
• Coordinate deliveries, mail distribution, and courier notifications.
• Issue access cards, visitor passes and provide notary services as needed.
• Manage conference room reservations, scheduling, and logistics.
• Set up and break down meeting and event spaces.
• Distribute building forms and maintain tenant and vendor documentation.
• Track Certificates of Insurance (COIs) and ensure vendor compliance through a web‑based system.
• Support outdoor furniture setup and ensure adherence to building and visitor policies.

• Coordinate move‑ins and move‑outs for Flex and Enterprise tenants.
• Serve as a resource for tenant questions regarding building policies and procedures.
• Maintain office and amenity supply inventory.
• Manage key distribution and access documentation.
• Support vendor relationships and required documentation.
• Issue purchase orders and process vendor invoices.
• Record, track, and reconcile service and event‑related income.
• Monitor outstanding balances and follow up on delinquencies.
• Assist with budgeting, variance analysis, and income reconciliation.
• Support financial reporting and ensure alignment with approved budgets.

• Assist in the planning and execution of tenant and building‑wide events.
• Coordinate logistics for after‑hours and special events.
• Maintain cleanliness, organization, and functionality of common areas, pantries, gym, and storage rooms.
• Perform monthly gym equipment inspections and coordinate vendor repairs.
• Oversee monthly Golf System testing in coordination with engineers and Centurion.

• Conduct regular inspections of common and amenity areas to uphold building standards.
• Maintain, update, and support implementation of standard operating procedures (SOPs).

• Proficiency in Microsoft Office Suite and digital file management tools.
• Ability to quickly learn and navigate operational and accounting platforms, including MRI, Angus, and Nexus.

• Ability to lift and carry items weighing up to 10 pounds as needed.