Project Support Specialist

* Job Title:

Project Support Specialist
*
* Location:

* On-site - Wappingers Falls, NY

* Schedule:

* 35 hours per week

* Employment Type:

* Ongoing role

* Training & Work Schedule
* This position begins with an on-site training schedule of
* 8:30 AM - 4:30 PM*, Monday through Friday, for approximately
* 90 days*.
After completing training, the role transitions into the team schedule of
* 11:00 AM - 7:00 PM*, Monday through Friday (35 hours/week).

* Company Overview
* We are a leading provider of medical patient simulators, helping healthcare organizations and training institutions deliver exceptional clinical education and improve patient safety. Our mission is to provide outstanding service and ensure every customer interaction reflects our commitment to quality.

* Role Overview
* We are seeking a customer-focused, organized, and motivated professional to join our team as a Customer Support Specialist - Tier
1. This role is ideal for someone who enjoys helping people, thrives in a structured office environment, and is looking to build a strong foundation in business operations. It is an excellent opportunity for individuals pursuing or interested in Business Administration, offering hands-on experience in areas such as customer support, scheduling, documentation, workflow management, and office coordination. You will serve as the first line of support for our customers, providing exceptional service while developing skills that can lead to future advancement in operations, project management, or client services.

* Key Responsibilities
* * Serve as the initial point of contact for customer calls and emails, providing friendly and professional support

* Process customer orders accurately and maintain detailed, organized records

* Assist with scheduling, documentation, and coordination to support project timelines

* Prepare, organize, and distribute materials for internal teams and customers

* Support day-to-day office operations and administrative tasks, building skills relevant to business administration

* Communicate proactively with customers to provide updates, troubleshoot issues, and ensure satisfaction

* Contribute to improving workflow processes and documentation practices

* Collaborate with internal teams to support reporting, tracking, and coordination activities

* Required

Skills & Qualifications
* * Strong customer service background with excellent communication skills

* Positive, professional, and approachable demeanor

* Highly organized with strong attention to detail

* Ability to manage multiple tasks and prioritize effectively

* Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

* Comfortable working independently and in a fast-paced environment

* Preferred Qualifications
* * Experience in healthcare, medical device, or technical support environments

* Familiarity with scheduling or project coordination tools

* Interest in Business Administration, office operations, or organizational management

* Coursework, internship experience, or foundational knowledge related to business, operations, or office administration

* Why You'll Love This Role
* * Career Growth:
* Build practical skills that align directly with Business Administration pathways, gaining experience in customer communication, task coordination, office operations, and process organization.

* Meaningful Work:
* Support healthcare training that improves patient safety and clinical outcomes nationwide.

* Supportive Team:
* Join a collaborative environment that values learning, development, and continuous improvement.

* Job Type & Location
* This is a Contract position based out of Wappingers Falls, NY.

* Pay and Benefits
* The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for…