HR Dispatcher

Role: HR Dispatcher

Location: Long Island City, NY

Industry: Facilities Services

Schedule: Monday–Friday | 6:00 AM–3:00 PM or 9:00 AM–6:00 PM

Employment Type: Permanent

Salary: $50,000 – $55,000 annually

This role is eligible for Medical, Dental, Vision, 401(k)

Our client is a leading facilities management and janitorial services company providing comprehensive cleaning, maintenance, and support solutions for commercial, residential, and institutional properties. Their services include daily cleaning, floor care, window washing, porter and matron services, green cleaning programs, and building maintenance. They proudly serve offices, schools, healthcare facilities, and large corporate complexes—ensuring clean, safe, and efficient environments.

The HR Dispatcher plays a key role in supporting daily operations by managing employee absences, coordinating temporary staffing, handling high-volume communications, and assisting with payroll and HR administrative functions. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment.

• Operate the main Operations Department reception line in a professional and courteous manner
• Document employee absences (sick, personal, leaves, etc.) and manage extra labor requests
• Assign temporary placement employees as needed and communicate assignments to field operations and clients
• Coordinate exit processes for terminated employees (collect uniforms, , and company property)
• Assess temporary staff performance and elevate concerns to HR leadership as needed
• Generate temporary contact lists using MS Access
• Research and resolve timekeeping discrepancies with field teams and payroll
• Track, log, and distribute employee paychecks weekly
• Analyze payroll reports (no hours, labor distribution, audits) to ensure accuracy and compliance
• Research and process stop-payment requests
• Collaborate with the payroll team to resolve payroll issues in compliance with regulations
• Support overall operations and HR administrative functions

• Bilingual in Spanish (required)
• 2+ years of experience in a call center and/or HR/Administrative environment
• Experience working in a fast-paced, high-volume setting (100+ calls/day, 50+ emails/day)
• Proficient in MS Excel for reporting and data tracking
• Basic understanding of HR guidelines, policies, compensation, organizational development, and operations
• Strong attention to detail and ability to work well under pressure
• Education:
  
  High School Diploma required;
  Bachelor’s degree preferred

Call Center | HR Administration | Facilities Services

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.