Senior Project Specialist, Client Services & Repair

The key objective in this position is to take responsibility for timely delivery and accurate execution of all client repair and alterations while following internal and external departmental and company processes and procedures. This position builds the liasion between multiple Harry Winston departments inclusive but not limited to global Retail Salons and Logistics, and requires constant, precise and transparent communication. In addition, this role requires excellent time management skills, good decision making, prioritization and organization with a proficient systems-oriented background.

• Departmental administrative assistance
• Receive new Client Service & Repair orders and provide item repair history research.
• Ensure proper processes are upheld by Retail.
• Responsible for accurate data entry and maintenance updates into various systems inclusive of Excel spreadsheets with weekly cross checks of the master List.
• Monitor and communicate systematic Client order updates as needed, often multiple times throughout the day.
• Ensuring timely delivery of repair orders from the manufacturing teams inclusive of ordering replacement stones and communicating delays in advance of due date.
• Processing work orders with Inventory Control, assuring that all systematic updates are completed accurately and timely before product transfer, which includes variant card revisions and monitoring associated departmental costs.
• Adhere to the Logistical shipping schedule to ensure all client orders are transferred to applicable departments, abiding by the designated cut off times and regulations.
• Managing the Ship List Tracker to ensure timely and efficient delivery of international client orders and arranging special shipments as needed.
• Conduct monthly physical inventory, research and resolve discrepancies.
• Identify areas for process improvements and efficiencies.
• Assist with all departmental reporting needs.
• Manage special projects and support for occasional departmental staff shortage at the request of Management.

• 5+ years prior administrative experience in order processing required;
  Luxury Retail preferred.
• Highly organized and extremely detail oriented.
• Exceeding sense of urgency with proficient and transparent decision-making skills.
• Strong verbal and business writing communication skills.
• Proficient in Microsoft Office with strong focus on Excel; excellent operational skillset required.
• Ability to multi-task in a fastidious environment with ever changing priorities.
• Analytical and creative problem-solving abilities.
• Ability to work both independently and within a team environment.