Patient Experience Coordinator- Executive-Level Administrative

Patient Experience Coordinator (Full-Time) – Executive-Level Administrative Role in Medical Practice

About Us

Gotham Footcare is NYC’s premier minimally invasive and cosmetic foot center. We are a fast-paced, highly structured private medical practice with a polished, patient-focused service model.

We are seeking a warm, intelligent, and dependable Patient Experience Coordinator to oversee front desk operations and support surgical scheduling.

This is a permanent, long-term role for someone seeking stability and growth in a high-accountability environment.

This is a full-time, on-site position (40 hours per week).

Office hours are:

• Monday & Friday: 7:45 AM – 6:00 PM
• Tuesday, Wednesday & Thursday: 7:45 AM – 7:00 PM
• Occasional Saturdays: 9:00 AM – 2:00 PM

Candidates must be available to work within these business hours, including shared closing shifts as part of the team schedule.

Consistent availability and reliability are essential.

• Manage physician calendars and appointment flow
• Oversee front desk operations and patient experience
• Handle patient communication (phone, email, text)
• Support surgical case coordination
• Ensure smooth daily operations and patient flow
• Drive patient satisfaction and 5-star reviews
• Maintain a polished, professional front-of-house presence

This is not a passive reception role. You are the operational anchor of the office.

• 2+ years in executive assistant, corporate administrative, hospitality, high-end retail, or medical office experience
• Strong organizational and communication skills
• Comfortable in fast-paced, structured environments
  
  Professional presentation and demeanor
• Excellent attendance and punctuality

Medical experience is welcome but not required.

• $60,000 base salary
• Monthly performance bonuses up to $1,500
• Total potential compensation up to $78,000
• 10 PTO days
• 7 paid company holidays
• Health insurance
• 401(k) with company match

• Warm but professional
• Calm under pressure
• Detail-oriented
• Highly dependable
• Takes ownership without supervision
• Values structure and consistency

We evaluate reliability and performance closely during the introductory period.

Please submit your resume along with a short paragraph explaining why you are seeking a long-term, stable role in a high-accountability environment.