Area Support Representative

Area Support I Representative

Job  | Type:
Full-Time | # of Openings: 1 | Category:
Office Services

Location:

US-NY-New York – NY – New York – Park Ave

Responsible for prompt delivery of various on‑site work assignments, providing customer service and ultimately ensuring customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Maintains a strong focus on delivering excellent customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Engages in responsibilities such as Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross‑functional trainings to provide coverage when short‑staffed.
• Provides site coverage as needed, with flexibility to change schedule/location on short notice.
• Collaborates with multiple account teams to ensure a smooth transition of responsibility, minimizing impact on client services.

• Prompt and accurate reproduction of all print requests.
• Reviews electronic files for print readiness, prints documents, punches, binds, assembles, sorts, laminates, and performs pre‑delivery quality control.
• Receives, logs, delivers, and tracks all activity for reporting purposes.
• Responds to customer requests.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and request fulfillment.
• Performs daily convenience care functions as needed.

• Receives, sorts, delivers, and processes all courier items and mail.
• Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Researches and routes unidentified and generic mail.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

• Performs front office reception duties: greets visitors, answers phones, takes messages, schedules conference rooms, and enters data.
• Responds to customer needs, accepts deliveries, and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

• Ensures all filing assignments are completed.
• Creates, maintains, updates, and monitors files, file database, and file rooms.
• Coordinates special projects and other functions assigned by client contact and Site Manager.
• Ensures all file rooms remain intact at all times.

• Supports customer satisfaction by maintaining reprographic equipment.
• Follows daily maintenance processes and procedures.
• Performs routine upkeep: cleaning glass and surfaces, clearing paper jams, replenishing toner, loading paper.
• Evaluates equipment issues and notifies service department if unresolved.
• Delivers paper.
• Assists end‑users with basic equipment functionality.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

• Responsible for shipping and receiving of packages, materials, parts, or products, and maintaining all shipment records.
• Receives shipments, counts pieces, retains paperwork, follows delivery schedules, and secures customer signatures.
• Operates shipping/receiving equipment, responds to requests, performs data entry, and maintains inventory.

• Processes and monitors all inventory movements within assigned responsibilities and locations.
• Analyzes ongoing inventory activity.
• Assists in identifying slow‑moving or obsolete inventory and low inventory levels.
• Monitors and communicates inventory status.
• Initiates, conducts, and reports on physical inventories.

• HS Diploma, GED, or equivalent experience required, plus < 1 year of related experience.
• Basic computer skills/technical knowledge.
• Ability to work overtime as needed.
• Ability to lift…