Workplace Services Community Manager

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Salary: $71,000/Yr-$72,000/Yr

The Workplace Services Community Manager is responsible for creating and sustaining a welcoming, polished, and service-driven environment for all associates, clients, and visitors. This role serves as the central point of connection for reception, executive office support, and community engagement, ensuring that every interaction reflects professionalism, warmth, and operational excellence. The Community Manager curates meaningful on-site experiences, supports daily workplace operations, and partners closely with cross‑functional teams to deliver a seamless, high‑touch workplace program.

• Serve as the primary ambassador of the workplace, delivering a consistently warm, professional, and engaging first impression.
• Greet and assist visitors and associates with confidence, professionalism, and exceptional service standards.
• Anticipate needs, respond to inquiries promptly, and resolve issues with a proactive, solutions‑oriented approach.
• Maintain strong knowledge of the building, workplace services, transportation options, and local amenities.

• Act as the primary point of contact for reception services and executive office support.
• Manage daily front‑of‑house operations to ensure a polished, organized, and welcoming environment.
• Maintain strong awareness of daily business activity, meetings, and office flow, communicating updates effectively to the broader team.

• Plan, coordinate, and support community engagement initiatives, business events, and workplace activations.
• Prepare event logistics, materials, and space readiness while partnering with catering, facilities, and other service teams.
• Support the execution of programs that enhance associate experience, connection, and culture.

• Oversee the cleanliness, organization, and presentation of assigned workplace areas.
• Manage inventory and ensure all supplies, materials, and amenities are properly stocked and maintained.
• Utilize room reservation systems and basic workplace technology to support meeting and event needs.
• Identify and report maintenance issues, service disruptions, or safety concerns promptly.
• Carry out and reinforce security, fire, health, and safety procedures.

• Communicate and coordinate effectively with Facilities, Catering, IT, Mail Services, Security, and other operational partners.
• Support a culture of teamwork, shared accountability, and service excellence across all departments.

• Demonstrated passion for hospitality, service excellence, and community building.
• Exceptional interpersonal and communication skills, with a calm, professional presence.
• Highly dependable, punctual, and organized, with strong time‑management and multitasking abilities.
• Adaptable and quick to learn, thriving in a fast‑paced, ever‑evolving workplace environment.
• Proactive problem‑solver who identifies opportunities to elevate service and operations.
• Comfortable and professional engaging with executives,…