Lead Reception & Rentals Associate

Description

AMDA College of the Performing Arts, with campuses in New York City and Hollywood, is one of the foremost post‑secondary performing arts colleges in the country. AMDA offers various pathways for students to receive unparalleled performing arts education taught by world‑class industry professionals, including Professional Conservatory Certificates as well as undergraduate and graduate degrees (Bachelor of Fine Arts, Bachelor of Arts, Associate of Occupational Studies, Master of Fine Arts and Master of Arts).

The Lead Reception & Rentals Associate serves as the primary daytime point of contact for AMDA Reception and Studio Rentals operations. While this role does not directly supervise staff, the Lead supports the Administrative Services Manager in overseeing daily workflows, ensuring consistency in customer service standards, coordinating rental processes, and serving as an escalation point for complex issues. This position helps ensure operational excellence, financial accuracy, and seamless client experience across reception and studio rental functions.

• Support the Administrative Services Manager in coordinating daily reception and rental operations.
• Serve as the primary escalation point for rental or reception concerns before elevating to the Administrative Services Manager.
• Provide guidance and day‑to‑day operational support to Reception & Rentals Associates to ensure consistency in procedures and service standards.
• Assist with onboarding and training new staff in rental systems, policies, and customer service expectations.
• Monitor adherence to rental policies, billing accuracy, and front desk procedures.
• Identify workflow improvements and communicate operational recommendations to management.

• Welcome and provide excellent customer service to students, staff, faculty, rental clients, and guests.
• Manage high‑volume calls for AMDA Reception and Studio Rentals.
• Book and invoice rental clients via phone, in person, and through the AMDA Studio Rentals email.
• Assist walk‑in clients with reservations, including checking studio availability and creating bookings in the Rental Portal.
• Review invoices for accuracy and assist with client billing inquiries.
• Troubleshoot rental concerns and determine appropriate next steps.

• Send daily rental banking reports to the Finance team.
• Monitor payment collection processes and ensure proper documentation.
• Ensure printed rental signage throughout the building is accurate and updated.
• Conduct scheduled tours for prospective rental clients.
• Perform clerical duties including inventory management, filing, and light equipment maintenance.

• Perform assigned opening and closing procedures.
• Ensure studio spaces and common areas are secure, organized, and presentation ready.
• Maintain a professional and welcoming reception environment.

• Bachelor’s Degree preferred.
• 2–4 years of experience in an office, front desk, or client‑facing environment.
• Demonstrated ability to coordinate workflows and support team operations.
• Strong written and verbal communication skills.
• Excellent attention to detail and financial accuracy.
• Ability to take initiative and resolve problems independently.
• Strong organizational skills and ability to manage competing priorities.

• The regular schedule for this role is Monday – Friday 7:30 am – 4:00 pm ET. Subject to change based on department needs. May be required to work an alternate schedule on occasion based on department needs.
• The pay range for this position is $23.00/hour – $25.00/hour.
• This is a fully in‑person position.

AMDA is fully committed to diversity, inclusivity, and equity throughout the teaching and learning process. We encourage applications from individuals who have extensive experience working with students from diverse backgrounds. Successful candidates will have a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of our students, including disabilities that may affect…