Office Management & Workplace Events Lead

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital‑first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital‑first doesn’t mean distant. We’re intentional about in‑person connection through team on‑sites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in‑person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

Upstart’s Office Management + Workplace Events team is responsible for creating environments where Upstarters can do their best work—whether they’re collaborating in person or operating in a digital‑first model. The team focuses on building thoughtful, scalable workplace experiences that support productivity, connection, and operational excellence across our offices.

• Launch and operationalize the NYC office, establishing day‑to‑day workflows, vendor partnerships, and employee experience standards.
• Own daily office operations, including reception, catering, mail services, seating coordination, and guest experience.
• Partner with building management to support facilities operations, safety compliance, and implementation of building protocols.
• Plan and coordinate onsite meetings, events, and team gatherings in partnership with IT, Executive Administration, and People Operations.
• Manage vendor relationships, including onboarding, scheduling, and ongoing coordination of services.
• Track and maintain workplace data, including headcount, space usage, and basic budget tracking.

• Bachelor’s degree or equivalent practical experience.
• 4+ years of experience in office management, workplace operations, or administrative operations roles.
• Experience coordinating office operations in a corporate environment, including facilities, events, or employee services.
• Experience working with external vendors or service providers to support workplace operations.

• Experience supporting office openings, relocations, or new workplace initiatives.
• Experience supporting executive‑facing meetings or onsite events.
• Knowledge of workplace operations processes such as space planning or office logistics.
• Ability to coordinate across teams such as IT, People Operations, and Executive Administration.
• Experience working in a fast‑paced or high‑growth environment.

• Position location:
  
  This role is based in Midtown Manhattan (NYC) and requires in‑office presence.
• Time zone requirements:
  The team operates on East Coast time.
• Travel requirements:
  You may travel once or twice per year to other Upstart offices for team onsite meetings; travel expenses are covered.

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the range $119,000 – $162,000 USD. Your actual base pay will depend on your geographic location—our “digital first” philosophy uses compensation regions that vary depending on location. Individual pay is also determined by job‑related skills, experience, and relevant education or training.

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