Program Assistant

Pay or shift range: $19 USD to $22 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Compensation Range: $19/hr – $22/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview: The Housing Works Emergency & Transitional Housing Program (ETH) provides time‑limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community.

Reporting to the Operations Manager, the Program Assistant is responsible for administrative tasks and functions of the program site. This includes monitoring and managing the supply inventory and ordering process, submitting financial reconciliations, assisting with maintaining accurate program records and data systems, census tracking and monitoring, assisting with staff scheduling and coverage planning, uploading documents to participant electronic medical records, coordinating onsite events, taking meeting minutes and sharing with meeting attendees, and crisis intervention as needed.

This is an ideal opportunity for individuals with administrative skills and abilities seeking entry into the non‑profit services industry who are looking to develop skills in program administration and who are enthusiastic about working alongside an interdisciplinary team of like‑minded individuals.

Primary:

• Provide overall administrative services support to the ETH Program site.
• Monitor and maintain systems for inventory and supply ordering.
• Ensure Human Resources, NYC, NYS or other governing agency notices and documents are updated and posted visibly in required areas.
• Assist with coordinating staff schedules and coverage planning.

Other functions that may be required with this position include:

• Responsiveness to emails, texts and phone calls.
• Ability to arrive and depart timely in accordance with scheduled hours of operation.

• Experience or passion for working with justice‑involved or justice‑impacted individuals.
• Experience working in a congregate or shelter setting.
• Strong written documentation and communication skills.
• Good problem‑solving skills and ability to work autonomously.
• Microsoft Office Suite, particularly Excel, required.

• Preferably bi‑lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.
• Ability to lift 40 lbs.

Required: High School or better.

Preferred: Bachelors or better.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Housing Works complies with applicable federal, state and local laws governing nondiscrimination. Housing Works does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment.

This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (“RWDSU”). The RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and it may become covered by a collective bargaining agreement.