Administrative Box Office Manager LDK Productions , NY

Seeking an experienced Box Office Manager to oversee day-to-day box office operations for this exciting Off Broadway revival located in Midtown Manhattan

Manage all aspects of daily box office operations

Process walk up ticket orders, re-bookings, and refunds as necessary

Troubleshoot ticketing and audience issues as they arise (in person, email, and/or phone)

Process all complimentary ticket requests as given by General Management

Audit box office related financials

Prepare detailed box office reports

Maintain physical box office setup;
Monitor supplies and equipment

Set up/break down of box office within the venue, as needed

Work with ticket company on programming as needed

2-3 years’ experience as a box office manager or representative, including management level work experience

Knowledge of ticketing softwares. Direct experience with Audience View a plus

The ability to communicate respectfully with diplomacy across all levels of business is essential

Excellent interpersonal and communication skills.

Strong knowledge of Box Office or similar operations, customer service computer operations, accounting/cash management procedures

Ability to work day, evening and weekend hours, based on the needs of daily business operations

Knowledge of Google Suite

Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse potentially volatile situations with tact

Must be able to work under pressure to meet strict deadlines, but also know when to be flexible/accommodating