Service Coordinator

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Service Coordinator

Location: Buffalo, Cincinnati, Detroit, Indianapolis

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory.
• Ensure SARBOX compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

• High school diploma or GED and 2-3 years of experience in a related field is required.
• Operating knowledge of Microsoft office software and working proficiency with hand‑held computer (i.e. Smartphone, iPad) is required.
• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast‑paced work environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.
• Exceptional customer service skills, including proper phone etiquette and skills.

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast‑paced work environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to elevate issues that require further review.
• Exceptional customer service skills, including proper phone etiquette and skills.

• Knowledge of mechanical and electrical systems is preferred.
• Associate or bachelor’s degree preferred.
• Forklift certification a plus but not required (we’ll certify you!).

• This position will be based in one of our offices in the Great Lakes, and may travel occasionally within the US for meetings, employee training, and other business needs (5‑10%).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

The total pay range for this role, including incentive opportunities, is $45,000- $92,000. The total pay…