Customer Service Representative; Office and Administrative Support

Position: Customer Service Representative(Office and Administrative Support)
Location: New York

We are currently seeking an organized, friendly, and professional Administrative Assistant/Customer Service Representative to join our team. This dual role is ideal for someone who thrives in both administrative support and customer-facing interactions.

Key Responsibilities :
Administrative Support :
Manage and maintain executives’ or teams’ schedules, appointments, and meetings. Handle correspondence, emails, and phone calls in a professional and timely manner. Prepare reports, presentations, and other documents as needed. Organize and maintain office files, records, and databases. Assist with basic bookkeeping and invoicing as necessary. Coordinate office supplies and ensure the office is well-organized and equipped. Customer Service :
Respond promptly to customer inquiries via phone, email, and chat. Provide excellent service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner. Process orders, returns, and exchanges. Maintain customer records and update information as needed. Help resolve any issues or concerns customers may have, offering solutions in a clear and friendly way. Follow up with customers to ensure their needs were met.

Qualifications:

Proven experience in an administrative support or customer service role. Strong verbal and written communication skills. Excellent organizational skills with the ability to multitask and prioritize. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and general office equipment.

Experience with CRM systems or customer service platforms a plus. Professional and positive attitude.