Student Worker Westchester Campus Library; TIER

The student worker will conduct a comprehensive review of all links on the Mercy Libraries website and its associated research guides to ensure online resources are accurate, functional, and user‑friendly. Systematically test internal and external links across the library website and Lib Guides/research guides, identify broken or outdated URLs, verify redirected content, and document issues for correction to improve website usability, accessibility, and the overall research experience for library users.

• Conduct comprehensive review of all links on the Mercy Libraries website and its associated research guides to ensure online resources are accurate, functional, and user‑friendly. Systematically test internal and external links across the library website and Lib Guides/research guides, identify broken or outdated URLs, verify redirected content, and document issues for correction to improve website usability, accessibility, and the overall research experience for library users.
• Support Circulation Desk services:
• Provide excellent customer service: welcome and assist all students, faculty, and staff in a professional manner.
• Manage front desk operations: process all circulation transactions accurately, and answer, screen, and transfer telephone calls.
• Maintain library order: keep assigned bookshelves, the Circulation Desk, and office areas clean and organized.
• Provide technical and administrative support: assist users with basic technology needs, copy/fax/scan documents, and replenish paper in copiers and printers.
• Support Inter‑library Loans (ILL): locate books for the ILL department and assist with packaging or processing materials as needed.