Workplace Experience Ambassador

The Workplace Experience Ambassador servesserves as initial point of contact for reception, hospitality and conference room services while ensuring a welcoming and well‑organized workplace. The candidate is responsible for delivering exceptional employee and guest experience through engagement, proactive communication and high touch service.

The ideal candidate is service‑oriented, highly organized, and proactive, with the ability to anticipate needs, manage multiple priorities, and create exceptional experiences for every visitor and employee interaction.

• Reception:
  Greet and assist visitors, ensuring a professional and friendly first impression
• Manage calendars and scheduling for all conference rooms
• Oversee meeting and event coordination including services, setup, catering, and technology needs
• Manage the reception desk including answering and directing phone calls, handing inquiries and overseeing visitor check‑in procedures
• Coordinate incoming and outgoing mail, packages and deliveries
• Oversee the maintenance and cleanliness of common areas, conference rooms and shared work spaces
• Manage office supplies, kitchen stock and other workplace amenities to ensure a comfortable and stocked environment
• Liaise with vendors, building management and service providers to maintain optimal office operations
• Serve as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement
• Observe the company culture, employee behavior and the environment to identify experiential needs
• Capture individual preferences of colleagues and guests for future visits and think creatively of ways to accommodate any special requests
• Conduct quality control walk‑throughs to address immediate issues, pre‑empt potential future issues and identify areas for improvement
• Support ad‑hoc administrative and facilities tasks as needed
• Office staff support includes greeting guests, helping administrative staff with daily tasks, sending, and receiving packages and mail, coordinating lunches. Business and personal errands for Executive staff on occasion.

• High school diploma or equivalent required.
• Minimum of 1 year of experience in hospitality, reception, office services, workplace experience, or a similar customer‑facing role in a professional or corporate environment.
• Proficiency with Microsoft Office Suite and the ability to learn workplace technology systems.
• Strong verbal and written communication skills.
• Professional appearance and commitment to delivering exceptional customer service.
• Attention to detail
  :
  Ensure all work is delivered with meticulous attention to detail (particularly important for immediate service issues and executive requests).
• Organizational Skills
  :
  Manage time effectively to balance multiple tasks, stay hyper‑organized, and succinctly prioritize timely follow‑ups are essential to the role.
• Customer service orientation
  :
  Strong ability to work as a team player; be a part of the support system to colleagues; enable a positive experience for colleagues with all operations services and processes.
• Communication
  :
  Be able to swiftly act and communicate the progress of tasks to the employee cohort, team, and exhibit excellent interpersonal skills in every interaction.
• Efficiency
  :
  Streamline and continuously improve all processes to enhance the efficiency and effectiveness of the operations.
• Adaptability & Flexibility
  :
  Shine with proactivity, demonstrating the ability to work independently; possess the gumption to seek out tasks, not always waiting for them to be assigned; possess a strong work ethic and realize that no task or ask is too small; manage and adjust to last minute requests with aplomb.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Ability to remain stationary or move throughout the office for extended periods.
• Ability to operate standard office equipment, including computers, phones, printers, and copiers.
• Ability to occasionally move materials and packages weighing up to 40 pounds, with or without…