Service Order Coordinator; Fort Drum Mountain Community Homes

Service Order Coordinator

Winn Companies is looking for a Service Order Coordinator to join our military housing team at Fort Drum Mountain Community Homes located in Fort Drum, NY. The pay range for this role is $18.73-$19.66 per hour. This position is located at a federal facility and requires a REAL  driver's license/ accordance with the REAL , effective May 7, 2025.

• Scheduling and coordination of service order work (internal and contracted).
• Monitor service order schedule to ensure appropriate goals and targets are met.
• Follow-up scheduling such as parts hold, subcontract scheduling, etc.
• Reschedule missed appointments, handle after-hour calls, and process work orders.
• Monitor radio (when present).
• Complete preventative maintenance work orders and internal work order processing, including pest control work orders.
• Utilize the YARDI database to manage the service process.
• Implement new and revised maintenance policies and information.
• Provide support to technicians and supervisors for service order functions.
• Assist with employee timesheets (temp timesheet support, techs without mobile devices, etc.).
• Support technicians/supervisors for “day-off” work order handling and rescheduling.
• Provide mobile device assistance and assist supervisors.
• Ensure work orders are coded and classified correctly; verify labor and parts entries on all work orders.
• Reconcile service hours in Yardi.
• Maintain the schedule for team changes.
• Modify the schedule settings based on ATO, sick time, team meetings, training, and ensure technician skill sets are accurate and current.
• Maintain on‑call schedule and site information for dispatch team to use.
• Serve as primary liaison between the site and the dispatch team for smooth communication and operations.
• Monitor and address open work orders using the open WO analysis report daily.
• Provide the DOM and maintenance managers with informational resources for informed daily decision making.
• Make recommendations for solutions and ensure they are implemented by appropriate staff.
• Review reports to spot inaccuracies, trends, and ensure daily project goals are met.
• Monitor data integrity, assist staff with corrections, and identify steps to avoid future errors.
• Generate or receive service order contracted purchase orders when needed.

• High school diploma or GED equivalent.
• 1‑3 years of relevant work experience.
• A current driver’s license in good standing and the ability to meet the driving record standards outlined in the Company Safe Vehicular Operations Policy.
• Advanced skillset with computer systems such as Microsoft Office Suite.
• Ability to produce complex documents, perform analysis, and maintain databases.
• Excellent customer service and organizational skills.
• Solid verbal and written communication skills.
• Superb attention to detail.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility and requires a REAL  driver’s license/ accordance with the REAL , effective May 7, 2025.

• Bachelor’s degree in Business Management.

• Generous time off policies (including paid holidays, accrued time off, sick time, annual day of service, floating holiday).
• 401(k) plan options with a company match.
• Various comprehensive medical, dental, and vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
• Long Term Disability and voluntary Short Term Disability; basic term life insurance and AD&D; optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, and commuter and parking reimbursement options.
• Employee Corporate Discount Programs.
• Flexible and/or hybrid schedules available for certain roles.
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families.
• More information available at