Case Administrator; Legal Services​/Administrative Support

Case Administrator (Legal Services/Administrative Support)

Location:

New York, NY, United States
Date Posted:
Feb 23, 2026

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Case Administrator 2026-13

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem‑solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $52,500
• Atlanta, GA | Dallas, TX - $51,000 - $55,500
• Johnston, RI | Houston, TX | Minneapolis, MN - $51,000 - $56,500
• New York, NY - $60,000 - $65,500
• Chicago, IL | Voorhees, NJ - $54,000 - $59,000
• Boston, MA | Piscataway, NJ | Washington D.C.
  
  - $56,000 - $61,500

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non‑profits to work for by the Non‑Profit Times. Employees enjoy rewarding careers in a fast‑paced, results‑driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid‑time‑off benefits.

• Assist in administering arbitration and mediation cases; communicate regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; perform scheduling and other administrative tasks.
• Understand and apply respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interpret and determine their appropriate application to assigned cases.
• Maintain and update case files, records, and documents in the online case management system (PRISM).
• Ensure confidentiality of case information and case records; adhere to the AAA's information security and data privacy policies, procedures, and practices.
• Assist in coordinating, initiating, and administering conference calls and video conferences.
• Apply correct case fee schedules; accurately calculate and allocate billings/cancellations based on fee schedules and contractual agreements; explain fee calculations and billing processes to customers.
• Prepare and send electronic and written communications to parties, party attorneys, and arbitrators and mediators.
• Proactively identify case management issues and inform management; take appropriate action to resolve them as appropriate.
• Respond to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assist managers with informing and educating clients and client representatives on ADR processes.
• Provide feedback to management regarding interaction with arbitrators and mediators.
• Demonstrate regular, reliable, and predictable job attendance.
• Attend on‑site and in‑person meetings and training sessions.

Associate's degree in business or related discipline; three years of relevant work experience (e.g., customer service, case administration, legal environment); or an equivalent combination of education and work experience.

• Proficiency…