Corporate Services Associate

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Corporate Services Associate - Req. 2026-68

Provides mailroom, shipping, printing, and general office support services to ensure efficient daily operations. Responsibilities include processing incoming and outgoing mail and packages, operating mail and print equipment, maintaining office common areas and supplies, supporting meeting room setup, and serving as a backup receptionist while delivering excellent internal customer service.

The successful applicant will have a fully onsite work arrangement and work from our NY headquarters in the financial district. The starting salary range for the position is $50,000 - $52,500. This role is eligible for an incentive opportunity targeting 7.5% of annual salary.

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

• Process, distribute, and track incoming/outgoing mail, parcels, and courier deliveries (e.g., Fed Ex, UPS, USPS)
• Sort, scan, date stamp, and upload incoming mail per department instructions
• Operate mail equipment for folding, inserting, and metering outbound mail; troubleshoot issues
• Create shipping labels and process various mail classes (certified, regular, first class)
• Deliver/collect mail and packages; obtain courier manifests for manager
• Operate printing/binding equipment; receive/process job requests; update stakeholders
• Maintain cleanliness of office common areas and conference rooms
• Maintain pantry supplies and beverage dispensers; ensure clean and organized staging areas
• Perform general office tasks (e.g., answer phones, set up rooms, monitor ticket system, run errands)
• Serve as substitute receptionist when necessary
• Maintain regular, reliable, and predictable attendance
• Attend on-site meetings and training sessions

High school diploma or equivalent, plus 1 year of related office/clerical experience, or an equivalent combination of education and experience.

• Proficiency in Microsoft Office suite and ability to learn new applications
• Knowledge of mail operations, postal regulations, and processing procedures
• Ability to operate office machinery and equipment
• Strong organizational and time management skills
• Excellent customer service orientation
• Occasionally required to lift and/or move up to 40 pounds

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.