Library Assistant, Access Services at Weill Cornell Medical College , NY

Library Assistant, Access Services job at Weill Cornell Medical College. New York, NY.

Title:

Library Assistant, Access Services.

Location:

Upper East Side. Org Unit:
Circulation Services Operations. Work Days:
Weekly.

Hours:

35.00. Exemption Status:
Non-Exempt. Salary Range: $22.83 - $26.04.
* As required under NYC Human Rights Law Int  - Salary range for this role when Hired for NYC Offices.

Under general supervision, serves as a front-line representative providing high quality customer service and facilitating access to Library resources and Library staff expertise in order to meet the needs of patrons while promoting a culture and environment that is welcoming, stimulating and supportive.

• Provides direct support at service desks. Responds to patron reference, technology, and equipment inquiries in person, by email, chat, and by phone.
• Directs patrons on the availability and location of Library materials using the computerized Library system and other online resources. Guides patrons in the use of electronic databases.
• Assists patrons with using the Library's print and photocopy management system, maintains public area computers and printers, troubleshoots basic hardware and software issues, and escalates more complex problems as needed.
• Utilizes the Library's computerized systems to circulate and process materials and maintain a patron database. Processes renewals, holds, lost/overdue items, new books, reserves, and generates reports.
• Manages calendaring and reservation requests for computer labs and conference room. Liaises with departments to ensure their technology and room needs are met.
• Works closely with Information Technology Services (ITS) to provide and facilitate access to appropriate technology and hardware.
• Updates and maintains the Library's presence on our website, social networking services, display screens, and other mediums.
• Enforces Library policies concerning access and appropriate behavior and appropriate use of computers and other resources on the premises.
• Monitors electronic security and fire alarm systems and handles violations or false alarms. Coordinates evacuations as needed.
• Performs Interlibrary Services, processes interlibrary loan requests for borrowing and lending.
• Performs notary services by appointment for WCM and NYP community.
• Maintains a neat and orderly appearance of the Library. Responsibilities include, but are not limited to, re-shelving materials, collecting materials from study carrels and tables, straightening furniture and cleaning monitors and whiteboards.
• Opens and/or closes the Library as needed or assigned.

• High school diploma or GED

• Approximately 2-3 years of related work experience, related experience within a Library and knowledge of computer systems.

• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.
• Demonstrated ability to work independently and collaboratively with a diverse population of faculty, staff, students, colleagues, and affiliates.
• Demonstrated ability to learn new technology tools/skills.
• Demonstrated professional initiative and problem‑solving skills.
• Excellent analytical, interpersonal, time management, and organizational skills.
• Excellent written and verbal communication skills, with a demonstrated ability to engage effectively in both in‑person and virtual settings.

• Notary License preferred.

• Standard office work.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of "any person, any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record,…