Front Desk Receptionist

Location and

Job Title:

Front Desk Receptionist

Shore front YM-YWHA of Brighton Manhattan Beach
3300 Coney Island Ave
Brooklyn, NY 11235

The Front Desk Receptionist serves as the central hub of the Shore front Y a fast-paced, multi-service community center. This role requires a highly organized, tech-savvy professional who can manage complex systems, multitask efficiently, and deliver exceptional customer service--especially when working with high volumes of clients.

• Serve as the first point of contact, delivering a professional, welcoming, and solution-oriented experience for all clients, visitors, and staff
• Manage high-volume front desk communications, including phone, email, and in-person inquiries, ensuring timely and accurate responses
• Process program registrations, payments, and documentation using client management and POS systems, ensuring accurate and up-to-date digital and physical recordkeeping in compliance with organizational procedures
• Maintain and manage multiple program-specific client tracking spreadsheets (Excel), ensuring data accuracy and accessibility
• Oversee facility and event space scheduling, maintaining real-time updates to prevent conflicts, double bookings, or program overlaps
• Coordinate and communicate effectively with program supervisors, department heads, and staff to support seamless operations and information flow
• Perform and streamline administrative functions including data entry, document management, internal communications, and maintaining up-to-date public/staff information (bulletin boards, directories, notices)
• Serve as the on-site point person during assigned evening and weekend shifts, supporting building operations, client safety, and coordination with security
• Manage and de-escalate challenging customer interactions with professionalism, patience, and composure

• Strong technical proficiency with the ability to quickly learn and manage complex systems, including POS and client management software
• Working knowledge of Microsoft Excel and comfort managing multiple data sets simultaneously
• Proven ability to multitask, prioritize, and remain organized in a high-volume, fast-paced environment
• Exceptional customer service skills with a calm, solutions-oriented approach--even under pressure
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy in handling transactions, scheduling, and records
• Demonstrated problem-solving ability and sound judgment
• Cultural competency and experience working with diverse populations
• Ability to remain composed and professional when interacting with demanding or difficult clients
• Bilingual English and Russian preferred

$35,000 - $45,000