Service Order Coordinator; Fort Drum Mountain Community Homes

Service Order Coordinator (Fort Drum Mountain Community Homes)

Fort Drum, NY, USA

Winn Companies is looking for a Service Order Coordinator to join our military housing team at Fort Drum Mountain Community Homes located in Fort Drum, NY
.

In this role, you will be responsible for verifying the data integrity of service orders and employee time inputs ensuring the correct materials and parts are assigned to work orders.

The pay range for this role is $18.73-$19.66 per hour. Please note that this position is located at a federal facility. In accordance with the REAL , effective May 7, 2025, a REAL  driver's license/ required in order to access the federal facility.

• Scheduling and coordination of service order work (internal and contracted).
• Monitor service order schedule to ensure appropriate goals and targets are met.
• Follow-up scheduling such as parts hold, subcontract scheduling etc.
• Rescheduling (missed appts, not at home, minors). Complete after-hour call handling and work order processing.
• Monitor radio (when present).
• Complete preventative maintenance work order and internal work order processing. Complete pest control work orders.
• Utilize the YARDI database to manage the service process.
• Ensure that all new and revised maintenance policies and information are implemented once received.
• Provide support to technicians and supervisors to support service order functions.
• Assist in employee timesheets (temp timesheet support, techs without mobile devices, etc.)
• Provide support for technicians/supervisors for “day-off” work order handling and rescheduling.
• Ensure work orders are coded and classified correctly. Verify that labor and parts entries are entered on all work orders.
• Reconcile service hours in Yardi.
• Maintain the schedule for team changes.
• Modify the schedule settings based on ATO, sick time, team meetings, training and ensure that the technician skill sets are accurate and current.
• Ensure the on-call schedule and site information is accurate and up to date on the teams sites for the dispatch team to utilize.
• Serve as the primary liaison between the site and the dispatch team to ensure smooth communication and operations.
• Monitor and address open work orders using the open WO analysis report on a daily basis.
• Provide the DOM and maintenance managers with the informational resources required to make informed decisions about the daily operations.
• Make recommendations for solutions ensuring solutions are implemented by appropriate staff.
• Review reports to look for inaccuracies, spot trends and to ensure daily goals of the project are being met.
• Monitor data integrity through various methods assisting staff with corrections as well as identifying steps to avoid future errors.
• Generate or receive service order contracted purchase orders when needed.

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Advanced skillset with computer systems such as Microsoft Office Suite.
• Ability to produce complex documents, perform analysis and maintain databases.
• Excellent customer service and organizational skills.
• Solid verbal and written communication skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• Real  driver's license/ to access the federal facility.

• Bachelor's degree in Business Management.

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees);
  Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability;
  Basic Term Life Insurance and AD&D; optional supplemental…