Program Assistant

JCCA is seeking a highly organized and detail-oriented Program Assistant to support our Youth Assertive Community Treatment (ACT) program.

This role is critical to ensuring smooth day-to-day operations for a multidisciplinary team serving youth ages 10–21 with complex mental health needs. If you thrive in a fast-paced environment and want to contribute to meaningful, mission-driven work, this is a great opportunity to make a difference.

JCCA’s Youth ACT program provides intensive, community-based support to youth and families, helping prevent hospitalization and support successful transitions back home. Services are team-based and highly coordinated, family-driven and youth-guided, focused on improving stability, functioning, and long-term well-being
.

The Program Assistant is a key non-clinical team member responsible for administrative coordination, data management, and operational support
.

You will manage client records, support billing and reporting processes, coordinate communication, and ensure the program runs efficiently while maintaining compliance with ACT model standards.

• Manage client records and program data systems to ensure accuracy and compliance
• Coordinate with C-SPOA to track and obtain required documentation
• Support revenue cycle processes
  , including tracking and reporting
• Maintain budget and expenditure records for the program
• Provide front-line support by triaging calls and coordinating communication with families and team members
• Participate in team meetings and maintain consistent communication with staff
• Monitor and report on program performance metrics
• Support administrative operations and special projects as needed

• High School Diploma or GED;
  Bachelor’s degree preferred
• Minimum 5 years of administrative experience in a fast-paced setting
  (e.g., healthcare, mental health, residential programs, or human services)
• Strong organizational and multitasking skills
• Excellent attention to detail and accuracy
• Experience managing data systems, records, and budgets
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) with the ability to learn new platforms
• Professional and courteous communication style

Salary: $24.72 per hour ($45K annually) + differential offered for Spanish language skills