Agent Experience Coordinator

Requirements

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

• As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices
• You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained
• You will support our customers with our tools and programs, assist with marketing requests, and more
• As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed
• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach
• Support with office event organization, setup, and tear down
• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings