Corporate Receptionist - Finance

We are seeking experienced candidates to work part‑time hours in office services and/or facilities services to join our team in NYC. Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into management roles. The Office and Facilities Services Receptionist will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities maintenance and coordination.

Full‑Time up to 40 hours a week. Hours are Monday – Friday 8:00–5:00 pm (Candidates should be available for OT if needed).

$25/hr – $25/hr USD.

IST Management is a business process outsourcing company founded in 1997. With over 1,800 employees and operations in more than 38 cities across the U.S., we provide Facilities and Office Services Management, e‑Discovery services, and related managed services. We have been honored as one of the Nation’s Best & Brightest Companies to Work For and are proud partners of the Military Spouse Employment Partnership and the Hiring Our Heroes mission.

• Serve as the voice and face of the firm.
• Willingly train in hospitality and conference room services.
• Answer and screen all incoming external and internal telephone calls in a welcoming and professional manner and communicate clearly with all callers.
• Inform Conference and Events Coordinator, Facilities Manager and/or Office Administrator of any and all facilities issues; ensure that the client reception area is kept clean and professional in appearance, in compliance with client confidentiality, and check all amenities equipment.
• Book conference rooms and visitor offices and ensure that all necessary components for meetings (A/V, food, room configuration and similar requirements) are provided. Coordinate with food services vendor for all client and internal meeting requests; track all data for client and internal billing purposes.
• Assist all clients and visitors and facilitate their arrivals and departures using appropriate technology and other means to provide accurate information. Notify attorneys of visitor arrivals promptly with reminders if necessary. Guide visitors to appropriate conference rooms and visitor offices and provide light administrative support.
• Identify and resolve problems in a timely manner; gather and analyze information and develop alternative solutions; use reason when dealing with emotional situations; and manage changing circumstances quickly and calmly while being responsive to the needs of the clients and guests.
• Anticipate the needs and expectations of each individual client or guest and respond to extremely varied requests (e.g., offering an umbrella when it is raining).
• Attend to receptionist needs of clients/guests, including car service reservations, parking garage assistance, restaurant reservations, checking airlines and printing boarding passes, theatre tickets, or other hospitality‑driven services that clients or visiting attorneys might request.
• Serve as a source of information for the office and have a wide range of resources available to guests. Provide working knowledge of conference‑related technical skills such as setting up conference calls, long‑distance dialing, and LAD‑related issues for visitors.
• Provide clients with inside knowledge of the best coffee shops, restaurants, and dry‑cleaning services in the area and guide guests/clients through travel and time in the city.
• Handle multiple tasks including, but not limited to, event preparation such as envelope stuffing or name tag preparation, Excel projects, short correspondence, photocopying, faxing, mailing, and light assistant duties.

• High School Diploma or GED required; authorization to work in the U.S. required.
• Microsoft Office proficiency required and may be tested. Relevant hospitality/administrative experience with high visitor and call volume in a medium‑to‑large organization preferred.
• 45 wpm typing skills, good spelling and grammar, and basic knowledge of…