Service Administrative Assistant

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Full Time Brooklyn, NY, US

3 days ago Requisition

Salary Range: $22.00 To $26.00 Hourly

High Rise Fire and Security, founded in 1992, is a leading fire alarm, life safety and security systems solutions provider based in Brooklyn, NY. The company specializes in design, installation, service and maintenance of various safety systems.

• High school diploma, Associate Degree preferred
• One year of administrative experience in a corporate environment

• Screen all incoming phone calls and direct to appropriate party.
• Retrieve and distribute phone messages.
• Manage physical filing system for all client folders in all locations.
• Meet and greet corporate clients and visitors, and direct accordingly.
• Arrange for pickup/delivery of overnight and intra-day packages.
• Order office supplies when necessary.
• Process Return of Material Authorization (RMA’s) for all parts and devices.
• Perform special projects as assigned by management.
• Collect and enter Service Report details, including technician hours for each completed Test & Inspect in proprietary data system.
• File Test & Inspect paper reports in Client folders.
• Update Joint Commission Spreadsheets and prepare for FSM’s review prior to sending to Clients.
• Prepare billing paperwork and upload to Admin-Accounting
  -Service folder in Company shared folder.
• Match field service reports with proper documentation from the field.
• Reach out to technicians to request missing executed paperwork, escalating to FSM when paperwork isn’t received.

• Software knowledge:
  Microsoft Office Suite (Outlook, Excel, Word)
• Attention to detail and ability to produce quality results while working within constraints
• Poised professional demeanor and positive attitude
• Ability to deal with change and proactively form productive working relationships
• Highly motivated, able to function independently or as a team member

High Rise offers a highly competitive compensation and a generous benefits package, including medical, dental, vision, prescription plans for employees and their families, company paid life insurance, 401k match, and profit‑sharing contributions.