Front Desk Clerk; Markle Evangeline Residence

Responsible for the day‑to‑day running of the front‑desk reception, including ensuring all issues raised by residents and visitors are handled promptly, responding to telephone calls, resident questions, check‑ins, and check‑outs, and performing other clerical tasks. Ability to work flexible hours (weekends and holidays) is required.

• Undertake front‑desk daily duties.
• Keep records of arrivals and departures of residents.
• Attend to residents' needs and concerns in a friendly and cordial manner.
• Ensure residents follow all in‑house rules and policies.
• Ensure all visitors (family, friends, delivery persons) and all non‑Salvation Army/Sodexo employees working in the building sign in/out and provide them with a visitor’s pass. Visitors are to be politely challenged as to the reason for entering the residence.
• Assist the Admissions department as needed, as agreed by the Director of Operations.
• Assist with creating photo IDs for all new residents and verify Markle resident IDs.
• Monitor security video cameras and report to administration any unusual activities.
• Process payments for fees.
• Answer calls in a polite, friendly manner and forward calls or take messages as needed.
• Accept packages and faxes and sort out daily mail.
• Be aware and sensitive to the cultural and social population served.
• Contact and inform the maintenance department of the floor number when the fire alarm rings.
• Maintain log for borrowed resident keys.
• Handle application and other clerical tasks.
• Assist with room inspections as needed for current residents and incoming residents.
• Monitor the RDP database.
• Assist with preparation of welcome packages for all arriving guests as needed.
• Supervise security guards.
• Monitor use of the fitness center, including securing and processing approved "Informed Consent and Waiver of Liability" for residents participating in the fitness activities and program using the fitness room.
• Perform other tasks and duties as assigned by the Salvation Army administration.

• High school diploma or GED.
• Ability to communicate effectively in English (written and verbal).
• Good computer skills (Microsoft Office).