Guest Relations Receptionist

About CBRE

CBRE is a global leader in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are committed to delivering exceptional outcomes for our clients through our comprehensive range of services.

As a CBRE Receptionist within our Workplace Experience function, you will serve as the first point of contact for our department. This crucial, 100% onsite role is based in New York City and is single‑site, supporting a corporate office building/shared office environment across 2 of 7 floors consistently. You will provide world‑class customer service to clients, applicants and visitors, directly contributing to a positive experience for everyone entering our designated building.

This highly client‑facing position involves significant interaction with external guests in a private lobby and on the client floor, requiring a professional and proactive individual with a strong customer‑centric approach. You will be responsible for a variety of administrative tasks that ensure a welcoming and efficient environment.

• Warmly greet clients, applicants and visitors upon arrival, ensuring a professional and welcoming first impression.
• Manage a private lobby and host on the client floor, interacting with a high volume of external guests.
• Receive and efficiently direct incoming calls to appropriate personnel or voicemail.
• Issue visitor passes and parking validations, diligently following established security protocols.
• Schedule and meticulously prepare meeting and conference rooms, including room setup, coordinating catering orders with vendors, and securing required technological equipment.
• Lead morning and afternoon meetings for scheduling purposes.
• Escort external guests to meeting rooms and perform room resets after meetings.
• Register external guests into the booking system.
• Coordinate with building and housekeeping services for maintenance or cleaning needs.
• Perform general clerical duties such as distributing office faxes and packages.
• Manage office supply inventory and ordering.
• Track and manage incoming and outgoing packages, mail and freight, arranging messenger services as required.
• Arrange hospitality services for guests, which may include transportation, tickets and reservations.
• Utilize existing procedures to resolve straightforward problems, exercising limited discretion.
• Deliver output by adhering to defined procedures and processes under close supervision.

• Proven experience in a customer‑facing role, preferably in a corporate environment.
• Exceptional communication and interpersonal skills, with a professional and friendly demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities efficiently in a fast‑paced environment.
• Proficiency in standard office software (e.g., Microsoft Office Suite).
• A proactive and resourceful approach to problem‑solving.
• Ability to adhere to established security protocols and operational procedures.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.
  
  At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

• We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The minimum salary for the Receptionist position is $60,000…