Support Associate III

Support Associate III

CGI Federal is looking for experienced Support Associates to support the New York Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment. This position is located in our office with work performed at client site in New York, NY.

Your future duties and responsibilities include: operating various equipment for high-speed scanning, mail out, and metering of mail; preparing and mailing envelopes with correct passport and corresponding supporting documents; boxing and archiving files for storage purposes; interfacing with passport applicants at Agency/Center Information and Will-Call counters; ensuring appointment is scheduled; reviewing passport application, photograph, identification and supporting documentation for completeness prior to adjudication;

ensuring the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information; printing and reviewing passport books for accuracy and quality; processing refund/reimbursement requests; generating a credit card payment from the applicant and distributing completed batches to the Cashier's Office; assisting with Acceptance Agent training; assisting CSM in maintaining and cataloging electronic records of passport acceptance facilities;

contacting applicants to request necessary documents; resolving undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application; and generating correspondence to resolve application discrepancies.

Required qualifications to be successful in this role include: a Bachelor's Degree; four years of general office experience; three years of experience utilizing a variety of office software, specifically Microsoft Office; capable of performing tasks while maintaining a high level of accuracy; ability to work in one place and traverse the office on a continuing basis; must maintain constant awareness of all aspects of internal and external security;

ability to successfully complete the CGI Background Investigation; US citizenship and an ability to obtain an MRPT clearance; and selected candidates must be able to frequently lift and carry up to 45 lbs.

What you can expect from us includes: being invited to be an owner from day 1; developing innovative solutions and building relationships with teammates and clients; shaping your career by joining a company built to grow and last; being supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons;

and joining one of the largest IT and business consulting services firms in the world.