Coordinator, Transcription Marketplace

About the Role

The transcription marketplace runs on relationships and consistency, and this role is responsible for both. As the Transcription Marketplace team scales, we need someone who fully owns the operational layer: the Independent Contractor experience from first contact through onboarding, the quality feedback loop, and the day‑to‑day communication that keeps our transcriber network functioning.

Reports to the Manager, Strategy & Operations. Works closely with the broader Transcription Marketplace operations team.

• Serve as the primary point of contact for transcribers via Email and Slack, managing questions, issues, and routine communications.
• Own onboarding for new transcription Independent Contractors: coordinating paperwork, training access, and first‑week check‑ins.
• Conduct QA reviews on transcription deliverables, flagging issues and routing feedback to appropriate owners.
• Maintain communication logs and ensure follow‑through on open items.
• Support the Transcription Marketplace Strategy Team with operational tasks to clear bandwidth for strategic priorities.
• Contribute to process documentation as workflows are refined.

• 1–2 years experience in a fast‑growing startup or consulting firm.
• Strong written communicator; writes clearly and professionally with little editing needed.
• Detail‑oriented and consistent; QA work requires catching what others miss.
• Organized self‑starter who can manage a queue of tasks without constant direction.
• Experience in coordinator, operations, or administrative roles.
• Familiarity with transcription, legal services, or independent contractor management is a plus.

$70,000‑90,000. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity—the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

• A dynamic, rapidly growing company focused on helping organizations thrive.
• Medical, Dental, & Vision Insurance (for full‑time employees).
• Competitive & Fair Pay.
• Maternity & paternity leave (for full‑time employees).
• Short & long‑term disability.
• Opportunity to learn from a dedicated leadership team.
• Top‑of‑the‑line company swag.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal‑employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities.

If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [].