Operations Coordinator

Overview

At Surmount, we envision a future where every person, regardless of their circumstances, has the tools and support needed to make positive choices, overcome challenges, and build a life of purpose and fulfillment. We connect New Yorkers with essential resources and programs that empower them to overcome challenges, build resilience, and uplift their communities.

The Surmount Operations Coordinator plays a key role in ensuring the smooth execution of Surmount New York’s day-to-day operations, programs, and events. This position supports logistics, internal systems, and organizational efficiency by handling administrative tasks, coordinating resources, and assisting with event planning.

Operations Director

Operations & Logistics:

• Support the planning and execution of Surmount’s programs and events
• Assist in coordinating logistics such as securing venues, materials, and schedules
• Ensure smooth event setup, breakdown, and troubleshooting on-site
• Maintain an operational calendar to track key activities and deadlines

Administrative & Internal Systems:

• Manage internal communication tools and ensure proper documentation storage
• Support the implementation of organizational workflows and efficiency tools
• Assist with record-keeping and data entry for volunteer hours, event attendance, and program impact
• Help develop standard operating procedures (SOPs) to improve internal processes
• Assist in onboarding and coordinating volunteers for operational support
• Help maintain volunteer records and schedules for various initiatives
• Provide logistical support for volunteer training and engagement efforts

General Support & Problem-Solving:

• Serve as a point of contact for general operational inquiries and troubleshooting
• Identify and address gaps in operational efficiency, proposing improvements where needed
• Provide support to the Operations Director and other team members as needed

• Strong organizational and multitasking skills
• Ability to work independently and collaboratively within a team
• Detail-oriented with good problem-solving abilities
• Experience in operations, logistics, event planning, or administrative support is a plus
• Comfortable using or learning project management and communication tools (e.g., Google Drive, Asana, Slack)
• Passion for Surmount’s mission and a commitment to community empowerment

This is a volunteer position that requires approximately 5 hours of commitment per week.

• Families
• Homeless
• Low-income communities
• Youth

• Age Minimum: 18+
• Proficiency in English

253 Broadway, 8th floor, New York, NY 10007