Front Desk Receptionist

THE ORGANIZATION

Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. Learn more about our work ovatingjustice.org.

The Receptionist/Administrative Assistant serves as the first point of contact for the headquarters office, providing front desk coverage and essential administrative support. Reporting to the Office Manager (HQ) this role ensures a welcoming and professional environment by managing visitor interactions, directing calls, coordinating mail, and office supplies, and assisting with scheduling and event logistics. Additionally, the position supports general office operations, helping maintain an organized and efficient workspace.

• Provide primary support for the reception areas for the Center’s Manhattan Office at 520 8th Avenue – welcome and greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department;
• Provide high-quality service and communication to all Center staff, guests, visitors, clients, stakeholders, participants;
• Answer and direct incoming telephone calls and email inquiries;
• Receive and sort all mail and packages. Place mail and packages at appropriate mailboxes and location;
• Assist with the submission of invoices into Coupa;
• Support office supply inventory management and distribution;
• Screen all visitors and ensure that visitors are identified and signed in;
• Assist with event planning, conference room set‑up and break down and catering services when needed;
• Assist in any immediate crisis issues, utilize de‑escalation skills, while collaborating with managers and leadership;
• Support with printing and distributing staff ’s and secure passes;
• Support the Central Support teams with outgoing shipments and mail deliveries;
• Maintain visitor logs and ensure security protocols are followed;
• Assist with administrative tasks such as invoice processing and data entry;
• Provide administrative support for HQ staff as needed;
• Perform other duties assigned by management;
• Additional tasks as needed.

• High school diploma with 1-2 years of experience in a receptionist, front desk, administrative support, or office coordination role, demonstrating the ability to serve as the primary point of contact for a busy office; provide exceptional customer service; manage high-volume calls, visitor check‑ins, office communications, mail, deliveries, and vendor interactions; balance multiple priorities in a fast-paced environment; communicate effectively with individuals from diverse backgrounds;
  
  and represent the organization with professionalism while creating a welcoming, inclusive experience;
• Seeking an energetic, motivated, well-organized professional with top‑notch communication skills;
• Ability to interact with all Center staff, guests, and project sites and therefore must have strong interpersonal skills and the ability to synthesize and provide clear, precise, and helpful information to everyone;
• The candidate should have excellent time management and problem‑solving skills to manage multiple requests and tasks.

Temporary position for 3-6 months, Monday - Friday 9:00 AM - 5:00 PM.

Midtown Manhattan.

The compensation range for this position is $28.57 - $35.11 per hour, annually equivalent to $52,000 - $63,900 based on a 35-hour work week and is commensurate with experience.

The Center for Justice Innovation…