Director of Tuition, Impartial Hearing Order Implementation Unit, OGC

Director of Tuition, Impartial Hearing Order Implementation Unit, OGC - 25707

Administrative Education Analyst

Level:

G4

Division/Office:

Office of the General Counsel

Borough:

Brooklyn

Posting End Date:

06/30/2026

This position is in a civil service competitive class that is subject to examination. Position is only open to current City employees with permanent NYC civil service status as Administrative Education Analyst or permanent in an equivalent title that is eligible for transfer under 6.1.9 to Administrative Education Analyst
. This position is open to qualified persons with a disability who are eligible for the 55‑a program. Please indicate in your cover letter that you would like to be considered for the position under the 55‑a program.

Position Summary: Under the direction of the Senior Director of Account Management, Tuition and Reimbursements, with wide latitude for independent initiative and judgment, the Director of Tuition of the Impartial Hearing Order Implementation Unit will ensure that efficient and effective processes are in place to enforce timely authorization of tuition payments mandated by impartial hearing orders/decisions. The Director of Tuition will be responsible for the supervision of the tuition specialists, responding to inquiries from parents, advocates, attorneys and private schools regarding the collection of required documentation and information for authorizing tuition and processing payments pursuant to Impartial Hearing Orders.

During the absence of the Senior Director of Account Management, they may perform their duties. Performs related work.

Reports to: Senior Director of Account Management, Tuition and Reimbursements

Key Relationships: Office of the Auditor General (OAG), Office of General Counsel (OGC), Impartial Hearing Office (IHO), Special Education Unit (SEU), Committees on Special Education (CSE), Borough/Citywide Offices (B/COs), Office of Related Services (ORS), Office of Pupil Transportation (OPT), Office of Student Enrollment (OSE), Officer of Student Health (OSH), Division of Financial Operations (DFO), District 75.

• Execute necessary actions related to Impartial Hearing Orders to ensure New York City Public Schools (NYCPS) compliance with L.V. lawsuit.
• Create training materials around the tuition processing workflow of account management.
• Supervise and train tuition specialist staff.
• Assist the Senior Director of Account Management, Tuition and Reimbursements in the planning and implementation of the daily activities of the unit, including responding to parent, attorney/advocate, and school queries.
• Monitor escalated order/decision implementation obstacles and direct action by the appropriate team lead and staff members.
• Manage communication with Impartial Hearing Officers to seek clarification or additional evidence.
• Arrange and attend meetings with leadership within NYCPS, compile relevant information to demonstrate problem situations, and prepare proposed recommendations to resolve problems, ensuring compliance with NYCPS’s regulations and policy and Court Ordered implementation.
• Prepare standard scripts that will be used by staff when responding to inquiries regarding tuition in order to ensure uniform responses to frequently asked questions.
• Conduct research to determine the status of outstanding tuition claims, including cases pending settlement or appeal, in order to respond to leadership inquiries concerning deliverability problems and concerns raised by parents and providers.
• Conduct analysis of day-to-day activities regarding tuition processing; provide leadership with essential support to reorganize, streamline and enhance office workflows.
• Review FAMIS, Contract Aid Financial System (CAFS), and other NYCPS legacy systems to identify outstanding entitlements and other required actions.
• Develop stakeholder information guides regarding tuition payments tailored to various stakeholder groups and ensure they remain up to date.

• A master's degree from an accredited college in economics, finance, accounting, business or public administration,
  human resources management
  , management science, operations…