Legal Intake Specialist

Cohen Immigration Law Group, P.C. is a growing immigration law firm led by a retired U.S. Immigration Judge, dedicated to guiding clients through the immigration system with clarity, compassion, and precision. We are seeking a polished, reliable, and client‑focused Immigration Intake Specialist to join our team and play a key role in ensuring smooth daily operations of the firm. This position is ideal for someone who thrives in a professional environment, communicates with confidence, and understands the unique needs of an immigration law practice.

As the firm’s first point of contact, you will ensure a positive, supportive experience for prospective and current clients while assisting with intake, scheduling, and administrative workflows.

• Client Intake & Lead Handling
  • Answer incoming calls, emails, and messages with professionalism and courtesy.
  • Conduct thorough immigration intake screenings (eligibility, case type, urgency).
  • Manage and follow up with leads through CRM platforms such as Go High Level .
  • Maintain accurate client data and ensure prompt, consistent communication.
• Front Desk & Reception
  • Greet clients warmly upon arrival.
  • Provide intake paperwork and ensure a welcoming environment.
• Scheduling & Administrative Support
  • Manage attorney calendars and schedule consultations.
  • Confirm appointments and send reminders.
  • Prepare consultation files and ensure documents are accessible.
  • Assist with internal communication and coordination among team members.
• Document & File Management
  • Scan, upload, and label documents accurately.
  • Maintain organized physical and digital client files.

• Experience in a legal or professional office setting, demonstrating strong organizational skills.
• Previous Customer Service or Sales Experience preferred.
• Ability to communicate clearly and empathetically with clients from diverse backgrounds.
• Proven track record of managing multiple tasks efficiently in a fast‑paced environment.
• Familiarity with CRM platforms like Go High Level  is a plus.
• Strong attention to detail, ensuring accuracy in client data and documentation.
• Experience in scheduling and calendar management, optimizing time for attorneys and clients alike.
• Highly organized, detail‑oriented, and able to multitask.
• Dependable, punctual, and professional in appearance and conduct.