Program Specialist

Responsibilities

• Provide programmatic and administrative support to keep the English for Speakers of Other Languages (ESOL) Program in the Foundations Department running smoothly.
• Coordinate student intake, registration, placement testing logistics, and maintain waitlists.
• Check member eligibility and provide accurate information on ESOL program and policies via phone, email, or to walk-ins.
• Maintain student records and update database (attendance, class lists, pre/post assessments, contact information), follow-up on student absences or missing information.
• Input program data and submit to the Department of Program Administration accurately and on time.
• Help distribute and collect forms, surveys, classroom materials, and books.
• Assist with program orientations and class visits; provide initial assessment of instructor performance.
• Provide quality customer service to members, as well as accurate and timely information about various programs, the department and the Funds.
• Perform additional duties and projects as assigned by management.

• Bachelor’s degree in Education, Counseling, Healthcare or equivalent years of experience required.
• Minimum two (2) years of experience in adult education, training or office setting required.
• Bilingual in Spanish language required.
• Basic skill level in Microsoft Word and Excel required.
• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure.
• Strong verbal and written communication skills; ability to work both independently and as a team player.
• Ability to maintain strong relationships with staff and stakeholders (union, members, and educational institutions); handle multiple projects in a fast‑paced environment with tight deadlines and work well under pressure.
• Ability to work flexible hours including some evenings and weekends as needed.