Field Support Representative , II, III- Driver

Overview

Under direct supervision, the Field Support Representative-Driver (FSR-Driver) is assigned to a temporary in‑house talent pool which provides replacement and/or short‑term administrative services in place of Office Service Reps and others who are out of the office. The FSR‑Driver will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines, primarily driving mail and packages, but may also include fax, print, mail, reception, and other duties as assigned.

This position requires heavy travel (up to 75%) and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.

• Customer Service
  • Ensure total customer (internal & external) satisfaction by understanding expectations, proactively identifying and resolving issues, and building relationships.
• Mail / Packages / Pouches
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames.
  • Wrap, seal, weigh, affix postage, and dispatch all outgoing mail/packages in accordance with postal regulations.
  • Prepare special outgoing inter‑office pouches sent to client affiliates as scheduled (if applicable).
  • Package and process outgoing overnight items (e.g., Fed Ex, UPS) to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
  • Log outgoing and incoming items as required and review for accuracy and completeness.
  • Drive company vehicle to pick up and deliver outgoing mail and packages from client sites and other locations within established time frames.
• Supplies / Copying / Faxing / Administration
  • Organize and distribute supplies to the client, verify and log orders upon delivery, and monitor inventory of copiers, paper, and toner.
  • Handle items for distribution to a segment of or all client employees, affiliates, dealers, etc.
  • Estimate runtime on small to medium photocopy jobs, check all copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
  • Provide minor maintenance of photocopy machines such as solving paper jams and routine cleanings.
  • Operate facsimile machines; send and receive faxes; maintain accurate logs and generate activity reports; confirm receipt with receivers as necessary.
  • Perform other administrative duties such as inserting, copying, photocopying, faxing, and scanning as needed.
  • Learn new features and functionalities of copying machines, faxes, scanners, and shipping equipment as introduced at the site.

May possibly perform any of the following functions at the direction of the Site Manager:

• Set up and maintain client kitchen areas and conference rooms, order food and make coffee.
• Provide reception work such as answering telephones, taking messages, and greeting visitors.
• Move boxes, supplies or furniture; replace light bulbs.
• Perform document scanning.
• Prepare outgoing items for shipping.
• Additional responsibilities that other employees at that site do not perform.
• Prepare reports to measure productivity and prepare billing charges.

• High school diploma or equivalent.
• 2–5 years’ experience working in a mailroom or professional office environment.
• Valid U.S. driver’s license with a clean driving record.
• Previous driving experience.
• Capable of performing basic job functions under general direction.
• Some understanding of detailed aspects of the job.
• Basic knowledge of metering, weighing, logging, and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
• General supervision provided for routine work; detailed instructions given for new activities or special assignments.
• Contacts are typically within own department and occasionally with others in the organization.
• Contacts involve the exchange of information or data requiring some explanation or interpretation.
• Excellent customer service, professional attitude, and appearance are a must.
• Abi…