Receptionist, Office

The Opportunity

Join Top Dog Law and Build Something Meaningful.

• Join a rapidly growing national firm at a formative stage.
• Make a visible, measurable impact on a rapidly growing business.
• Grow your skills, responsibility, and influence as the firm scales.
• Work alongside high-caliber, mission-driven teammates who care deeply about doing great work.

The Client Success Receptionist is the welcoming voice and face of Top Dog Law, creating positive first impressions for clients, medical providers, courts, and other callers. As the first point of contact, this role plays a critical part in delivering an exceptional client experience by providing compassionate, professional, and efficient service with every interaction.

This position is responsible for answering and routing inbound calls, resolving routine client inquiries, and ensuring callers are connected with the right person as quickly as possible. Beyond the phones, the Client Success Receptionist manages the daily flow of incoming and outgoing mail, ensuring legal documents, checks, and other time-sensitive correspondence are accurately processed, tracked, and distributed.

• Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency.
• Resolve common questions on the first interaction whenever possible and minimize unnecessary call transfers.
• Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures.
• Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems.
• Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations.
• Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements.

• Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence.
• Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly.
• Prepare overnight shipments, courier packages, and certified mail as needed.
• Maintain organized mail logs, tracking records, and chain‑of‑custody documentation where applicable.
• Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies.

• Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction.
• Identify opportunities to improve workflows, client experiences, and operational efficiency.
• Support firm‑wide initiatives, process improvements, and special projects as assigned.
• Perform other client support and administrative duties as needed to support business operations.

• Consistently deliver on commitments with minimal oversight.
• Proactively identify issues and propose solutions.
• Raise the bar for quality, clarity, and follow‑through.
• Be viewed as a reliable, trusted partner by teammates and leaders.
• Contribute positively to team energy, morale, and momentum.

• High school diploma or equivalent required.
• Previous receptionist, customer service, call center, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications.
• Professional phone etiquette and strong interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong problem‑solving skills and a client‑first mindset.
• Ability to work independently while collaborating effectively with multiple departments.
• Prior experience in a legal office or professional services environment is preferred but not required.

$26.00 – $31.00 USD per hour (On‑site, New York City). 26 – 31 USD per hour (Manhattan, NY).