Secretary -Intake​/Scheduler; FGP - Manhattan, Child+Adol Psy

Position Summary

Secretary I-Intake/Scheduler (FGP) – Manhattan, Child+Adol Psy.

• Schedule appointments for visits, treatments, and procedures.
• Review appointment confirmations and manage waitlists.
• Communicate with patients regarding upcoming visits, including instructions and forms.
• Obtain authorizations for services as needed.
• Answer calls, take messages, and forward inquiries to appropriate contacts.
• Handle faxes and mail, prepare standard letters and forms, and maintain electronic records in Epic.
• Assist in physician calendar management, including sending calendar invites.
• Release medical records in accordance with HIPAA and institutional procedures.
• Process prescription refill requests and coordinate with RN/LPN/Provider.
• Initiate and follow up on pre‑authorizations, appeals, and peer‑to‑peer communication.
• Maintain cleanliness of waiting areas and restock supplies as needed.
• Provide patient access support, including greeting patients, collecting information, and directing requests to appropriate staff.
• Promote use of MyChart and promote the NYU Langone Health brand through excellent patient interactions.
• Participate in patient experience initiatives such as the LEARN model and CARES strategy.
• Assist with special projects, reports, and other duties as directed by supervisors.

• High School Diploma.
• Excellent organizational, interpersonal, and verbal/written communication skills.
• Strong customer‑service orientation.
• Basic computer skills:
  Word processing, spreadsheets, databases, and internet applications.
• Light, accurate keyboarding.
• Capacity to multitask and work effectively in a team environment.

• Intermediate knowledge of computer‑based scheduling and appointment programs.

NYU Grossman School of Medicine is an equal‑opportunity employer committed to inclusion in all aspects of recruiting and employment. All qualified candidates are encouraged to apply.