Receptionist; Part-Time

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

We are seeking an experienced Receptionist who will be responsible for representing the organization in a professional manner at all times, monitoring the access of participants and guests, and distributing transportation fare to participants.

• Greet all visitors with professionalism, announce their arrival, and direct them to the appropriate staff or facilities. Manage traffic flow in the front desk and report unethical conduct.
• Review participants’ calendar and direct them to assigned activity.
• Distribute metro cards to participants as needed, assuring that they are secured at all times and properly accounted for on the Transportation Log.
• Assist in inputting all participants information to whom metro cards were distributed on Goodwill Tracking database daily.
• Maintain accurate records reflecting the total number of metro cards at site and report any discrepancies to supervisors.
• Correspond with agencies transporting our clients, arrange daily transport to and from client activities (e.g., lab‑work, new clients, etc.), arrange transportation with Upward Mobility, and verify transportation authorization for daily appointments.
• Monitor petty cash balance, process paperwork required for reimbursements. Distribute cash to staff and program participants accordingly, monitor cash usage/collect receipts, maintain records of all petty cash spent in program, assist accounting department with PROS yearly cash audit, and travel to bank to manage deposits and cash checks.
• Monitor supply and demand of office supplies and kitchen supplies, order supplies as needed, create requisition/check request/Purchase Order and request for office supplies with all required signatures, distribute supplies accordingly.
• Maintain and ensure HIPAA confidentiality of records daily, serve as back‑up compliance liaison for the PROS program, and submit transportation authorizations to Medicaid and other managed care programs.
• Monitor daily participant attendance and communicate to program staff any participant absences for follow up.
• Answer phones in a business‑like manner, transfer calls to appropriate contact, or take messages accurately.
• Enter program participant daily attendance into electronic health records.

• Post high‑school education and two years clerical or receptionist experience required.
• Bilingual preferred.
• Must be a people‑oriented individual with excellent interpersonal skills and professional appearance and demeanor.
• Must be able to work with a diverse client population and maintain a professional demeanor at all times.
• Knowledge of Microsoft Word, Excel, and databases required. Able to type 25‑30 wpm.
• Must be detail‑oriented and able to work in a fast‑paced work environment.
• Must be flexible and able to respond to the changing needs of the program.

• Maintains confidentiality of customer information and records.

• Generous time‑off policy to use when you need it.
• Health, wellness and financial resources to help you achieve your personal goals.
• Robust health benefits including medical, dental, vision, parental leaves and company‑sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you.

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us  are happy to assist and ensure you have an equal opportunity to apply.