Housing Coordinator, Queens Tenant Defense

The Legal Aid Society’s Civil Practice is seeking a Housing Coordinator to join the Housing Unit in the Queens Neighborhood Office. Reporting to the Housing Director and Housing Data Manager, the Housing Coordinator will work with the Housing/Housing Benefits Supervising Attorneys, Borough Administrators and their teams, case handlers; and the Civil Grants & Contracts Team to ensure quality assurance for all housing and related benefits cases in the borough.

The Housing Coordinator will also work with the Housing Director, Housing Data Manager, Housing/Housing Benefits Supervising Attorneys, Grants & Contracts, and the Office Management team to establish efficient systems for data collection and updates.

• Oversee and ensure collection of data for grants/contracts
• With Office Management team, ensure that all cases, including associated benefits cases, are entered within one week of intake
• Periodically update the housing team on any changes or updates in data collection required for housing grants
• Work with case handlers to ensure that all cases are timely updated with data required for grants management including accurate service levels, completed forms, and other information needed to establish eligibility and outcomes; and are timely marked as ready for closing in the case management system
• Work with case handlers to upload all documents needed for programmatic audits in the case management system within one week of intake and before case closing
• Responsible for overall quality assurance in the case management system including cross‑referencing LAS data with OCA data and NYSCEF; finding any duplicate cases or clients; ensuring that all cases where case work is complete have been closed, etc.
• Once casework is completed, coordinate with the Office Management team to ensure cases are timely closed and archived
• Following up with and/or interview clients to obtain information needed to properly enter and/or update cases
• Utilize Microsoft 365 and its apps (Microsoft Forms, etc.) as useful tools for creating or innovating efficient data‑tracking systems
• Learn and utilize new technologies and systems as appropriate to manage cases and data
• Provide input into performance evaluations of staff

• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment.
• Other duties as assigned

• Bachelor’s degree or an equivalent combination of 4+ years of post‑secondary education and/or work experience

• Bachelor’s degree
• Previous administrative experience

• Ability to work in a team setting including strong communication and follow‑up skills
• Demonstrated ability to consistently meet deadlines in a high‑pressure work environment
• Demonstrated ability to pay attention to detail
• Ability to manage relationships and effectively communicate with Office management team; case handlers; and Civil G&C team
• Highly self‑motivated and able to work independently
• Demonstrated ability to accurately and quickly gather data, compile information, and keep accurate records
• Demonstrated track record of organizational skills
• Excellent computer skills including Office 365 and all Microsoft Office programs, especially Microsoft Excel (pivot tables, etc.), and demonstrated ability to work with databases
• Excellent judgement, including ability to handle sensitive or confidential information
• Ability to multitask

• Commitment to Legal Aid Society’s mission to secure equal justice before the law for all New Yorkers
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society’s mission and values

• Mostly sedentary, significant time using a computer and…