Quality Control Case Reviewer

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINSTRATIVE ASSOICATE CIVIL SERVICE TITLE

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Deputy Director of the SNAP Benefits Error Resolution Unit (BERU) the Quality Control Case Reviewer is responsible for:

• Conduct monthly case reviews of SNAP cases selected from a sample of activated, recertified, denied, and closed transaction types by retrieving and/or reviewing client information using relative Agency systems (e.g., WMS, SPOS, Angie, TALX, SOLQ, SAVE, Microsoft Word and Excel) to identify errors and discrepancies in eligibility determinations, benefit calculations, and documentation.
• Prepare case review summaries related to audit findings to be used for case error analyses; prepare case records requested by external auditors and identify missing documentation and processing errors that could result in negative audit findings; prepare corrective action memorandums for supervisory review.
• Ensure the accuracy of the review sample by conducting preliminary WMS inquiries and case review; utilize reports to verify that the sample is auditable; identify inconsistencies, when required, for sample selection revision; collect all policies and procedures necessary for the audit review and share documents with the Deputy Director to ensure their appropriateness.
• Review SNAP procedures, policies, and desk aids to determine the need for supervisory clarification and identify possible contradictions between state policies and agency procedures; review case documentation for accuracy and completeness, ensuring that all required information is present and properly recorded; report all findings to the Deputy Director.
• Provide detailed summary of error findings to the Deputy Director for the development and delivery of training sessions aimed at improving compliance and reducing error rates, acting as the voice of the customer to ensure trainings are effective with frontline program staff.
• Collaborate with staff involved with the Eligibility determination process, supervisors, and other team members to address compliance issues and implement corrective actions.

Hours/Shift

Monday – Friday, Flex Schedules

• A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience, including one year of the administrative supervisory experience described in “1” above.
• A four‑year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience, including one year of the administrative supervisory experience as described in “1” above.
• Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience described in “1” above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in “1” above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

55a Program – This position is also open to qualified persons with a disability who are eligible for the 55‑a Program.

Public Service Loan Forgiveness…