Operations Coordinator – Sales Support & Contracts

Our client, a leading hospitality and vacation ownership organization, is seeking an Operations Coordinator – Sales Support & Contracts to support their Action Line Sales team at their Midtown Manhattan location. This is an excellent opportunity for a highly organized operations professional who thrives in a fast‑paced environment, has strong administrative and customer service experience, and is highly proficient in Microsoft Excel.

The ideal candidate is detail‑oriented, adaptable, and able to manage multiple priorities while ensuring accuracy, efficiency, and exceptional support for both internal teams and customers.

• Location:
  
  Midtown Manhattan, NY
• Pay Rate: $28–$29/hour
• Schedule:
  
  8:30 AM – 5:00 PM; candidates must be flexible to work at least one weekend day. Assignment length will be based on performance.

• Manage the daily flow of sales contracts across multiple sales lines and locations.
• Assign incoming deals to Quality Assurance Specialists (QAS) within established service level timelines (within 10 minutes of submission).
• Review and validate deal submissions to ensure all required documentation, including New Deal Checklists, identification, and pre‑pack materials, are complete and accurate.
• Coordinate contract processing and appointment scheduling.
• Ensure sales documentation is processed accurately and in a timely manner.

• Monitor scheduled payments and ensure accurate tracking.
• Review declined payments and coordinate with Quality Assurance Specialists to resolve outstanding issues.
• Prepare and distribute weekly operational reports for Quality Assurance Management.
• Maintain Daily Sales Logs, ensuring contract information and status updates remain accurate.
• Update and maintain Penders and Financial Commitment (FCC) reports daily.

• Handle inbound customer service calls, prioritizing urgent matters such as rescission requests.
• Process contract cancellations and oversee rescission workflows.
• Maintain office inventory, marketing collateral, and operational supplies.
• Coordinate office service requests and provide general administrative support.
• Maintain the accuracy of operational systems, reporting, and internal tracking tools.
• Assist with additional operational projects as needed to support the Sales and Quality Assurance teams.

• Previous experience in operations, sales support, contract coordination, administrative support, or customer service.
• Strong proficiency in Microsoft Excel, including managing and maintaining reports and spreadsheets.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast‑paced, deadline‑driven environment.
• Strong written and verbal communication skills.
• Professional demeanor with excellent customer service skills.
• Must be available to work at least one weekend day as part of a rotating schedule.
• Ability to quickly learn new systems and work independently with minimal supervision.

• Medical and dental coverage, 401(k), direct deposit, and commuter benefits for hourly employees.
• Additional benefits as provided to freelancers, supporting employees across all categories.