Bilingual Chinese Case​/Onboarding Coordinator

Location and Compensation

• Location 2005 Nostrand Ave,Brooklyn, NY, 11210,United States
• Base Pay $25.00 - $26.00 / Year
• Employee Type Full Time
• Required Degree 2 Year Degree
• Manage Others No

• Phone
• Email SMONTOUTE

Responsibilities (include but not limited to):

• Plan, organize, communicate and supervise the facilitation of Home Health Aide (HHA) activities in accordance with agency’s policy and procedures.
• Coordinate schedules for designated patients and caregivers.
• Resolve complaints, document incidents, and participate in HHA counseling.
• Follow up with client hospitalization and hospital discharge.
• Provide administrative support to the Human Resources team
• Coordinates HHA onboarding as it relates to paperwork (I-9 documentation, orientation pockets, handbooks, etc.), physicals (pre-employment requirements), and new hire orientations.
• Excellent communication skills and can work independently and with a team environment; excellent organizational, follow-up, and follow through skills. Ability to meet deadlines and excellent multi-tasking ability is essential
• Interpersonal skills necessary in order to communicate in person, by e-mail and telephone to provide information with courtesy and tact while maintaining strict confidentiality.
• Complete other duties as assigned such as oncall duties as needed and deemed fit by the department supervisor.

• High School Diploma (Associates or College Credits Preferred)
• Proficient in Microsoft Office Suite Proficient in Microsoft Office Suite
• Experience with the HHA Exchange System
• Superior telephone, customer service and communication skills
• Strong attention to detail, with a sense of urgency and independent judgment
• 1 plus years working experience as a Case Coordinator
• Quick Problem Solving and decision making ability
• Flexibility, reliability and ability to work on-call hours
• Ability to determine appropriate course of action in some emergency situations
• Ability to handle large daily volume of incoming phone calls/emails
• The successful candidate should ideally have completed an associate’s or bachelor’s degree and have at least two years’ prior office experience
• Firm comprehension or familiarity with basic computer software programs is required

BHRAGS Home Care Corp., has served New York region for over 40 years. The agency is in need of a full time Bilingual Chinese
Case/Onboarding Coordinator to join our Administrative team. The ideal candidate works well under pressure in a fast paced environment, and is a team player. The position calls for a Chinese (Mandarin & Cantonese) bilingual employee, with the ability to develop and maintain a good working rapport with supervisors, clients and employees.