Staffing Coordinator, Administrative​/Clerical

Position Overview

A leading Homecare provider is seeking proactive Staffing Coordinators to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services. This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast‑paced environment. The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need.

• Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
• Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last‑minute coverage needs
• Coordinate start‑of‑care scheduling for new patients
• Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
• Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
• Maintain accurate scheduling records, case notes, and service documentation
• Communicate scheduling updates with caregivers, patients, families, and internal team members
• Serve as a liaison between patients, caregivers, nurses, and administrative staff
• Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
• Escalate clinical concerns or complex scheduling issues to the appropriate team
• Ensure scheduling activities comply with agency policies and payer guidelines

• High school diploma or equivalent required
• Previous experience in healthcare scheduling, staffing coordination, home health, or a related healthcare environment preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• Excellent verbal and written communication skills
• Strong problem‑solving and critical‑thinking abilities
  
  High attention to detail and ability to work independently
• Proficiency with Microsoft Office 365 and general computer applications
• Minimum typing speed of 40 WPM
• Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
• Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus
• Reliable attendance, flexibility to work overtime and dependable transportation required

• $25–$30 per hour (based on experience) + bonus (based on performance)
• Full‑time employment in Williamsburg, NY
• Opportunities for professional growth and career advancement
• Supportive and collaborative office environment

Topaz HR is an Equal Opportunity Employer, and we do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.