Service and Delivery Integrity Support Assistant

Location: New York

Sprague is passionate about delivering the diverse products and programs that
 warm, power and move the world. We keep homes warm through Northeastern winters
 and hospitals cool through summer. We help small businesses focus on serving
 their communities, and our renewable fuels keep our country’s infrastructure
 running. From importing wind energy components to deploying leading-edge solar
 technology to help power terminal facilities, we are committed to continually
 evolving to meet our customers’ changing energy needs.

 Our Culture

 We recently surveyed our employees to ask them their favorite part of the job.
 They answered, "The people I work with."

 In addition to great coworkers, you’ll enjoy perks like medical benefits and
 retirement contributions that start on your first day.  Employees start with
 three weeks (15 days) of paid vacation time per year! Sprague also provides
 tuition reimbursement for any employee that would like to further their
 education. Do you like to get involved where you work?  Is giving back important
 to you? It’s important to us, too! Sprague donates back to the communities in
 which we live and work every year and provides opportunities for employees to
 support various charities throughout the year. In addition, Sprague offers paid
 volunteer time to allow employees to support charities which are meaningful to
 them in the communities in which they live. Sprague has a range of committees to
 support varying initiatives (Sustainability, Charitable, Scholarship,
 Innovation, etc.). Sprague is a place that cares about its employees, its
 community, and about creating a place where people want to come to work every
 day.

 Plus, we have some great benefits!

* 401(k) Traditional and Roth plans with employer match of 100% of the first 6%
    of the employee’s contribution
  
* Defined Contribution Plan with an automatic contribution from Sprague
  
* Paid Volunteer Time
  
* Choice of high deductible and PPO Health Plans to fit your individual needs

 We want to hear from you!

 Our Service and Delivery Integrity Support Assistant is responsible for billing
 and clerical functions in support of Service, Delivery Integrity and
 Implementation services. In this role, you will complete clerical tasks
 including high volume of filing of vendor and supply house invoices, service
 tickets, trip cards DAR renewal fees, approved certificates, efficiency tests,
 service contracts and a variety of other essential documents. You will handle
 scanning documents for service contract renewals and recommendation letters.
 Depending on the season (summer/winter), you must be able to work overtime
 during the week, as well as Saturdays to meet increased workload. If you enjoy
 responding to customer inquiries and supporting a team, then this is the role
 for you!

* Responsible for the following billing functions:
    
* Prepare and Price completed Service tickets
    
* Check for repeat calls and part warranties
    
* Check vendor invoices against materials used
    
* Entry of all Service and Implementation Billing data into Esys
    
* Prepare invoices for review by Service Manager before mailing them to
      customers
  
* Enter payroll for Service Techs and clerical staff
  
* Review and approve parking violations for payment
  
* Upload invoices and receipts for credit card payments, close out statement
    and provide monthly accrual to accounting
  
* Assist in maintaining Recommendation P&L
  
* Upload all Heights Management invoices
  
* Check customer oil delivery status for service contract renewals
  
* Prepare Mail merge and process all service contract renewals
  
* Provide coverage of department phone lines
  
* Support Service and Delivery Integrity management as needed

 This opportunity is based in Bronx, NY.

 Do you like to solve problems and consider yourself forward thinking? If you are
 looking for a place to challenge yourself, then Sprague is your place. Sprague
 employees are dedicated and driven. We work best as a team, knowing that
 collaboration leads to innovation and the best customer experience. We are
 looking for hardworking colleagues to join us and help us…