Patient Care Coordinator

Responsibilities

• Answer phones and greet patients courteously, clearly, and efficiently
• Schedule appointments and ancillary services accurately
• Coordinate referral processes with accuracy and urgency
• Manage check‑out processes accurately
• Obtain authorizations and/or follow up with appropriate teams on the status through completion
• Navigates scheduling, billing, and Microsoft Office software with competence

• High School Diploma or equivalent (G.E.D.)
• 2 years healthcare/medical secretary experience
• Excellent verbal and written communication skills
• Strong customer service orientation
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem‑solving skills
• Ability to multitask in a fast paced environment
• Ability to work collaboratively as part of a team
• Detail‑oriented
• Experience with Epic preferred
• Familiarity with medical terminology preferred

Demonstrates strong organizational and problem-solving skills while effectively managing patient interactions and scheduling processes. Proficient in navigating healthcare software and maintaining a high level of customer service in a fast-paced environment.