Service and Delivery Integrity Support Assistant

Service and Delivery Integrity Support Assistant

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you’ll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you?

It’s important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, etc.).

Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Choice of high deductible and PPO Health Plans to fit your individual needs

Service and Delivery Integrity Support Assistant is responsible for billing and clerical functions in support of Service, Delivery Integrity and Implementation services. In this role, you will complete clerical tasks including high volume of filing of vendor and supply house invoices, service tickets, trip cards DAR renewal fees, approved certificates, efficiency tests, service contracts and a variety of other essential documents.

You will handle scanning documents for service contract renewals and recommendation letters. Depending on the season (summer/winter), you must be able to work overtime during the week, as well as Saturdays to meet increased workload. If you enjoy responding to customer inquiries and supporting a team, then this is the role for you!

• Responsible for the following billing functions:
  • Prepare and Price completed Service tickets
  • Check for repeat calls and part warranties
  • Check vendor invoices against materials used
  • Entry of all Service and Implementation Billing data into Esys
  • Prepare invoices for review by Service Manager before mailing them to customers
• Enter payroll for Service Techs and clerical staff
• Review and approve parking violations for payment
• Upload invoices and receipts for credit card payments, close out statement and provide monthly accrual to accounting
• Assist in maintaining Recommendation P&L
• Upload all Heights Management invoices
• Prepare Mail merge and process all service contract renewals
• Provide coverage of department phone lines
• Support Service and Delivery Integrity management as needed

This opportunity is based in Bronx, NY
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Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for the last 150 years.

• 1-2 years related experience in a service, dispatch…