Office Assistant (Part Time

Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts!

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.

Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

CJA operates a Supervised Release Program in Queens Criminal Court for individuals of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention, but are also at risk of failing to appear in court if released on recognizance.

The program, which operates during the day and night court, screens targeted individuals for release, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in a screening protocol for substance abuse and mental health issues, and agreeing to program monitoring and reporting of non-compliance, re-arrests and scheduled court appearances.

This is a great opportunity for a person who is experienced in providing a client-centered approach to our clientele. Reporting to the Office Manager, the Office Assistant will greet clients, answer the telephone, oversee the day-to-day operations in the office and support the interdisciplinary team by providing programmatic and clerical support.

• Greets those entering the office and directs visitors to the appropriate location.
• Answers the phone and transfers calls or relays information in a manner consistent with our confidentiality guidelines.
• Screens all staff, clients, and visitors and ensures compliance with COVID protocols.
• Oversees day-to-day operations of the office and serves as a point person for tasks including the inventory and requisition of office supplies and upkeep of office equipment.
• Maintains a relationship with cell phone vendors and ensures sufficient inventory. Tracks cell-phone delivery and deactivates phones for exited clients or lost/stolen phones as needed.
• Maintains and oversees the inventory for Metro Card, program snacks, and client incentives. Also, responsible for weekly reconciliation of fiscal logs so Metro Card inventory can be replenished.
• Assists vendors with questions and/or directs them to the appropriate person.
• Works closely with the supervisors and other members of the interdisciplinary team.
• Serves as a general resource of information for all employees and visitors.
• Complies with HIPAA requirements and ensures client confidentiality. Enters and retrieves relevant information using our database.
• Completes special projects as assigned by the Office Manager, Associate Clinical Director, or other senior leadership, with specific direction.

• Tracks inventory levels for efficient supply ordering.
• Coordinates incoming and outgoing deliveries and courier services.
• Assists in the maintenance of inventory for small office supplies and equipment.
• Reviews and submits employee supply and work requests to a QSR Manager for approval prior to submission to Facilities for processing.
• Responds to, and records reports of environmental hazards, alerting the QSR Manager or Facilities of all matters requiring attention.
• Maintains general tidiness and cleanliness of work area.
• Helps to maintain a positive work atmosphere for staff and clients.
• Performs other…