Assistant Intake Specialist

The New York City Housing Authority is seeking a Community Service Aide for the Resident Relocations Services Department. This role is to support relocation of NYCHA residents at developments where planned major modernization or unplanned urgent repairs are required, including repairs to address health and safety issues. Reporting to the Senior Program Manager, the Community Service Aide assist in conducting the Intake Survey and Moving Assessments.

In addition, the Community Service Aide duties will also be responsible for the following:

• Assist in providing community services by performing liaison functions between the agency and residents.
• Connect resident with interpretation services in accordance with the agencies Language Assistance Service Policy.
• Help clients fill out and submit forms.
• Assist with intake procedures, resident follow-up, and hotel invoice retrievals.
• Work to improve tenant-management relations in the New York City Housing Authority.
• Conduct resident surveys and contact NYCHA residents to collect needed information related to resident’s need for relocation.
• Assist in the direction of tenant meetings and other relocation related activities.
• Interpret and discuss the Resident Relocation Services Department’s Standard Procedures with individual tenants, community leaders, and other community stakeholders.
• Set up and coordinates schedules of Relocation activities.
• Distribute informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
• Perform routine office tasks such as data-entry, filing, keeping records (physical and digital), and answering telephones and making referrals or taking messages.

Note:

This position requires both office work and field work, including visits to homes, hotels, etc., within the five boroughs of New York City.

Note:

This is a general description of the duties and responsibilities and may not include all the tasks that might be required in the job. The tasks can vary depending on the specific needs of the department.

• NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

COMMUNITY SERVICE AIDE - 52406

The ability to understand and carry out simple instructions; in some cases the ability to speak Spanish may be required. There are no formal education requirements for this position.

Candidates should have excellent communication skills, a strong sense of community, and a willingness to serve the public. Experience in community service or related fields is a plus.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

NYCHA has no residency requirements.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.