Operations Coordinator

Operations Coordinator
- Fire Alarm

A respected fire alarm company is seeking an operations coordinator to play a pivotal role in supporting the team and client operations. This is an excellent opportunity for a detail-oriented professional to join a collaborative, stable team with opportunities for meaningful impact.

• Competitive salary range
• Desirable weekday schedule
• Health, dental, and vision coverage
• 401(k) plan with company match
• Company-funded life insurance
• Paid vacation and sick days

• Experience coordinating service and internal requests at a fire alarm company
• Strong organizational and writing skills
• Ability to handle customer communication in a professional, timely manner
• Proficiency with email and office productivity software

• Experience in facilities, building services, or customer support environments
• Familiarity with building maintenance contracts and account setup processes

• Track and address building violations, including drafting letters of correction for clients
• Respond promptly to client emails and inquiries, resolving issues as needed
• Prepare and follow up on service and maintenance proposals sent to customers
• Update and maintain all maintenance contracts to ensure accuracy and compliance
• Manage Rapid Response work, including updating zone lists, activating accounts, and handling cancellations
• File central station monitoring changeover forms and set up NAPCO accounts
• Take RR accounts offline if requested by customers
• Coordinate scheduling for service and maintenance when colleagues are unavailable
• Gather information from clients for upcoming site surveys

Join a supportive team where your attention to detail and clear communication will be valued and rewarded.