Front Desk and Student Registration Clerk (Full-Time), 12 months​/yr

Job Title

Office Clerk III (Competitive)

The Front Desk Clerk serves as CWD's first point of contact for visitors and callers and independently manages registration and record-keeping for weekly adult entrance assessments and literacy orientations. This role is in a high-traffic reception environment with frequent public contact. Balances office tasks with frequent, friendly visitor interactions in a fast-paced and positive environment keeps everyday dynamic and rewarding.

Schedule:

Monday-Friday, 7:30am-4:00pm with one day a week early evening coverage for assessments, orientations, or events.

Front Desk & Admissions Services:
Greeting all visitors and prospective students; manage sign-in, issue visitor passes as applicable, and direct to appropriate staff/rooms. Provide welcoming, professional coverage for all incoming calls, department wide emails, and in person inquiries; record messages and ensure timely, "warm" handoffs to staff. Capture student photos and produce CWD s for new students; maintain supplies and reprint badges as needed. Keep reception area resources current (daily information board, flyers, digital displays).

Coordinate with BOCES Security to maintain procedures for visitors and guest entry.

Answer routine questions about program options, schedules, admissions steps, entrance assessments, and tuition/payment procedures; guide prospective students through initial registration and direct to advisors when needed. Support entrance assessment operations (check ins, reminder calls, roster support) and New Student Orientation logistics (packet assembly, materials). Accept and receipt registration related payments in line with office procedures. Deliver excellent customer service with empathy and cultural humility;

use plain language, translated materials, and interpreter resources as appropriate for English learners. Monitor shared inboxes, route partner and community inquiries promptly. Provide general clerical support (copying, filing, basic room readiness) and assist with CWD events (open houses, employer nights, graduations) in coordination with program teams, security and O&M.

Records & Data Quality:
Manage student registration for weekly entrance assessments and orientation sessions, ensuring all registrants are accurately added to relevant systems and records are promptly updated following each event. Create and update student records in Orbund and support accurate capture of attendance/assessment data for ASISTS; follow CWD workflows to protect data integrity for compliance and reporting. Scan, file, and index enrollment documents;

maintain both paper and digital records in accordance with CWD/BOCES policy and applicable law (FERPA, Education Law 2d). Conduct follow-up phone calls with former students to collect and enter data on program completion, employment status, and further education outcomes, ensuring accurate tracking and reporting for compliance purposes. Uphold strict confidentiality of all student information and PII; comply with FERPA and BOCES privacy/data security policies.

Qualifications:

Strong computer skills; experience with databases preferred. Experience in public education, workforce development, higher education, or community facing roles. Multilingual or bilingual skills (languages common among CWD adult learners). Familiarity with visitor management/badging and student information systems. Skilled in customer service, clear communication, and maintaining confidentiality. Reliable in managing front desk tasks, keeping accurate records, and working well with teams across departments.

Must possess or meet requirements for Civil Service title Office Clerk III. Clerk III - High School diploma and 2 years paid full-time or part-time or volunteer equivalent office clerical or secretarial experience; or an Associate's degree in Secretarial Science, Office Technology or a closely related field.